Dis­sat­is­fied with lo­cal ser­vice

Gatton Star - - NEWS -

I AM sure I am not the only per­son who has been forced to travel else­where to have ser­vices pro­vided firstly com­pe­tently and sec­ondly have the ser­vice provider hon­our their work­man­ship.

We have al­ways sup­ported the lo­cal area by hav­ing our per­sonal and busi­ness ve­hi­cles and equip­ment ser­viced in Gat­ton. Al­ways paid our in­voices on col­lec­tion. Al­ways took it on the chin when we have had to present the ve­hi­cle again and again to have is­sues re­solved, last in­ci­dent was four book­ings.

Re­cently I con­tacted the man­ager of a busi­ness to re­port dam­age to a com­po­nent un­der the dash which op­er­ates the air-con unit. Ad­mit­tedly the ser­vice was in April but we had not used the air-con and no other ser­vice had been in that area of the car. I was im­me­di­ately re­ferred to the pre­vi­ous busi­ness owner, then to the man­ager.

I ex­plained the sit­u­a­tion sev­eral times whilst he kept re­fus­ing to take re­spon­si­bil­ity. As I re­quested this in writ­ing from him, I then re­ceived a text mes­sage with his lawyer’s con­tact num­ber. This is only one ex­am­ple of many of the busi­nesses in Gat­ton.

We op­er­ate a small busi­ness of our own, we guarantee our ser­vices, we are re­li­able and get the job com­pleted at a high stan­dard, yet we are the ones who suf­fer from sup­port­ing you.

And you won­der why Gat­ton has not grown in in­dus­try.

— Ch­eryl Red­mond,

Kentville

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