Far from ful­fill­ing

Herald Sun - Cars Guide - - ROADSIDE ASSIST -

I bought a Mazda CX-5 diesel re­cently and it’s a very good car. My prob­lem is the claimed 58L tank ca­pac­ity. I haven’t been able to pump in more than 50L, even when it says I have only enough for 26km to go be­fore empty. I have spo­ken to oth­ers who have had the same ex­pe­ri­ence. Mean­while, my me­chanic says not to let the diesel level get very low as it stuffs up the fuel pump. So I have no idea if I have 8L in the tank or only a cou­ple. Also the fuel con­sump­tion is to­tal fabri­ca­tion.

Peter Robin­son, email

Mazda spokes­woman Karla Leach replies: “The ca­pac­ity of the fuel tank is 58L from empty. The dis­tance-to-empty cal­cu­la­tion as dis­played on the in­stru­ment clus­ter will cal­cu­late this value based on re­main­ing fuel and av­er­age fuel con­sump­tion. The dis­played in­for­ma­tion is in­tended as a guide to plan the next safe re­fuel with­out risk­ing run­ning out. The dis­played fuel range will be on the con­ser­va­tive side and there will be a small amount of fuel re­main­ing in the tank when the range falls to zero.”

SOFTLY, SOFTLY

I bought a Mazda CX-5 Maxx new in Au­gust 2015 and in July dur­ing the sched­uled 10,000km ser­vice the CMU soft­ware was up­dated. Since then the spo­ken in­for­ma­tion and warn­ings for the sat­nav in­ter­mit­tently drop out and the ra­dio vol­ume is low­ered on the driver’s side for about 30 sec­onds in­stead of the nor­mal 5-10 it takes for the in­for­ma­tion/warn­ing to be given. The car has been back to the dealer five times, the last three to have the CMU re­set and for test­ing and data to be ex­tracted and sent to Mazda Aus­tralia. I have now been told Mazda Aus­tralia has re­ferred the mat­ter to Mazda Ja­pan for a so­lu­tion with a soft­ware up­grade. If a soft­ware up­grade would fix this prob­lem, why aren’t other own­ers hav­ing the same prob­lem? I have been told a re­place­ment CMU wouldn’t nec­es­sar­ily solve the prob­lem and the dealer can’t fit one with­out au­thor­ity from Mazda Aus­tralia. I am be­com­ing im­pa­tient af­ter four months.

John Arnold, email

Karla Leach replies again: “Our tech­ni­cal sup­port teams have been no­ti­fied ... and are hard at work to pro­vide a so­lu­tion as soon as pos­si­ble.”

BAF­FLED

I bought a Com­modore Storm sedan with 7000km on the clock. I can con­stantly hear the fuel thump­ing in the tank when I move for­ward or stop, de­pend­ing on how full the tank is. I took it back to the dealer to have it in­ves­ti­gated. The me­chanic road tested it and said he had never heard of it be­fore and this in­trigued him. On col­lect­ing the car, I was told it was nor­mal fuel move­ment in the tank and there was noth­ing that could be done. I have spo­ken to other own­ers who have heard the same thing. Have you heard of this? Do you have any so­lu­tions?

Wayne Carter, email

Holden spokesman Sean Pop­pitt: “There is ab­so­lutely noth­ing wrong with the ve­hi­cle or the fuel sys­tem. Due to huge im­prove­ments in re­fine­ment and quiet­ness for the VF Com­modore, un­der cer­tain cir­cum­stances it is oc­ca­sion­ally pos­si­ble to hear fuel move­ment from the tank when com­ing to a sud­den stop un­der heavy brak­ing. Even then, the fuel level must be be­tween two-thirds and seven-eighths full to regis­ter any de­tectable noise.”

DIS­PUTED RE­TURN

Still try­ing to come to terms with your Car Of The Year, the Volk­swa­gen Tiguan. What you, and your fel­low mo­tor­ing jour­nal­ists, have done is to openly re­warded VW for their de­cep­tion of both you and the mo­tor­ing pub­lic. I am aware you give the award to the car not the com­pany but on this oc­ca­sion the bel­liger­ent and crooked com­pany is clearly be­ing ex­on­er­ated by your award. I sug­gest you and your col­leagues re­con­sider your du­bi­ous choice.

Phillip Dev­ery, email

The Tiguan is a wor­thy win­ner and is scoop­ing many other awards. Lots of oth­ers are com­ing to terms with driv­ing a fan­tas­tic new car.

GOT SOME­THING TO SAY? WRITE TO CARSGUIDE AT PO BOX 2808, GPO SYD­NEY, NSW, 2001 OR EMAIL PAUL.GOVER@NEWS.COM.AU

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