Far from fulfilling
I bought a Mazda CX-5 diesel recently and it’s a very good car. My problem is the claimed 58L tank capacity. I haven’t been able to pump in more than 50L, even when it says I have only enough for 26km to go before empty. I have spoken to others who have had the same experience. Meanwhile, my mechanic says not to let the diesel level get very low as it stuffs up the fuel pump. So I have no idea if I have 8L in the tank or only a couple. Also the fuel consumption is total fabrication.
Peter Robinson, email
Mazda spokeswoman Karla Leach replies: “The capacity of the fuel tank is 58L from empty. The distance-to-empty calculation as displayed on the instrument cluster will calculate this value based on remaining fuel and average fuel consumption. The displayed information is intended as a guide to plan the next safe refuel without risking running out. The displayed fuel range will be on the conservative side and there will be a small amount of fuel remaining in the tank when the range falls to zero.”
I bought a Mazda CX-5 Maxx new in August 2015 and in July during the scheduled 10,000km service the CMU software was updated. Since then the spoken information and warnings for the satnav intermittently drop out and the radio volume is lowered on the driver’s side for about 30 seconds instead of the normal 5-10 it takes for the information/warning to be given. The car has been back to the dealer five times, the last three to have the CMU reset and for testing and data to be extracted and sent to Mazda Australia. I have now been told Mazda Australia has referred the matter to Mazda Japan for a solution with a software upgrade. If a software upgrade would fix this problem, why aren’t other owners having the same problem? I have been told a replacement CMU wouldn’t necessarily solve the problem and the dealer can’t fit one without authority from Mazda Australia. I am becoming impatient after four months.
John Arnold, email
Karla Leach replies again: “Our technical support teams have been notified ... and are hard at work to provide a solution as soon as possible.”
I bought a Commodore Storm sedan with 7000km on the clock. I can constantly hear the fuel thumping in the tank when I move forward or stop, depending on how full the tank is. I took it back to the dealer to have it investigated. The mechanic road tested it and said he had never heard of it before and this intrigued him. On collecting the car, I was told it was normal fuel movement in the tank and there was nothing that could be done. I have spoken to other owners who have heard the same thing. Have you heard of this? Do you have any solutions?
Wayne Carter, email
Holden spokesman Sean Poppitt: “There is absolutely nothing wrong with the vehicle or the fuel system. Due to huge improvements in refinement and quietness for the VF Commodore, under certain circumstances it is occasionally possible to hear fuel movement from the tank when coming to a sudden stop under heavy braking. Even then, the fuel level must be between two-thirds and seven-eighths full to register any detectable noise.”
Still trying to come to terms with your Car Of The Year, the Volkswagen Tiguan. What you, and your fellow motoring journalists, have done is to openly rewarded VW for their deception of both you and the motoring public. I am aware you give the award to the car not the company but on this occasion the belligerent and crooked company is clearly being exonerated by your award. I suggest you and your colleagues reconsider your dubious choice.
Phillip Devery, email
The Tiguan is a worthy winner and is scooping many other awards. Lots of others are coming to terms with driving a fantastic new car.
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