OUT OF FOCUS
QWEBOUGHT a 2008 Ford Focus and had trouble with it from the second day we owned it. Each time we have taken it back to the dealer it has been returned damaged in some
ASOUNDSform or other, like scratches and chips in the paint. And the window tinting had bubbles and gaps in it and has had to be redone twice. There have been dents in the roof and there are water leaks in numerous locations. Ford claims it doesn’t have jurisdiction on dealerships, but we feel our car is no longer new due to the dealer’s mishandling and incompetence. Is there anyone else we can speak to that will help us? Megan Waymouth
email like you have beefs with Ford and the dealer. The water leaks really sound more like a build quality issue that should be covered by Ford’s factory warranty. The damage done by your dealer needs to be addressed by your dealer. It sounds like they have tried to correct the problems on your car, but not to your satisfaction. Any problem with the car itself is an issue to be taken up with Ford, but any problem caused by the dealer has to be dealt with at that level. If you’re unhappy with the dealer contact the VACC and complain to them. If you don’t get any satisfaction, your next option is legal action.