OUT OF FO­CUS

Herald Sun - Motoring - - Special Report -

QWEBOUGHT a 2008 Ford Fo­cus and had trou­ble with it from the sec­ond day we owned it. Each time we have taken it back to the dealer it has been re­turned dam­aged in some

ASOUNDS­form or other, like scratches and chips in the paint. And the win­dow tint­ing had bub­bles and gaps in it and has had to be re­done twice. There have been dents in the roof and there are wa­ter leaks in nu­mer­ous lo­ca­tions. Ford claims it doesn’t have ju­ris­dic­tion on deal­er­ships, but we feel our car is no longer new due to the dealer’s mis­han­dling and in­com­pe­tence. Is there any­one else we can speak to that will help us? Me­gan Way­mouth

email like you have beefs with Ford and the dealer. The wa­ter leaks re­ally sound more like a build qual­ity is­sue that should be cov­ered by Ford’s fac­tory war­ranty. The dam­age done by your dealer needs to be ad­dressed by your dealer. It sounds like they have tried to cor­rect the prob­lems on your car, but not to your sat­is­fac­tion. Any prob­lem with the car it­self is an is­sue to be taken up with Ford, but any prob­lem caused by the dealer has to be dealt with at that level. If you’re un­happy with the dealer con­tact the VACC and com­plain to them. If you don’t get any sat­is­fac­tion, your next op­tion is le­gal action.

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