Rest as­sured at truck deal­er­ship

Ev­ery­thing is king-sized at this ser­vice cen­tre, writes James Stan­ford

Herald Sun - Motoring - - Big Wheels -

WAIT­ING for a truck to be ser­viced can be a has­sle, but a new mega-deal­er­ship in Vic­to­ria wants it to be a rest­ful ex­pe­ri­ence.

The Wes­tar Truck Cen­tre has four mo­tel­style rooms, each with a bed and en­suite, so driv­ers can use any ser­vice down­time to freshen up and catch some sleep.

Her­alded as the largest deal­er­ship and ser­vice cen­tre in Aus­tralia, the Pat­ter­son Cheney fa­cil­ity is an ex­am­ple of what truck cen­tres of the fu­ture could look like.

Big Wheels vis­ited the new deal­er­ship, which rep­re­sents Western Star, Man, Fo­ton and Isuzu Trucks and is just off the Western Ring Road in Der­rimut.

What strikes you first is the sheer size of the fa­cil­ity. It fills a 38,000sq m site and has no less than 42 ser­vice bays.

The pit be­neath the cen­tral bays is vast and spot­less, with elec­tron­i­cally con­trolled oil tanks ready for fluid top-ups and an­other tank to catch any used flu­ids.

A 10,000-litre diesel tank en­sures the team can re­fill the trucks on site if re­quired.

There is a ded­i­cated en­gine room, de­tail­ing bays and a large area ded­i­cated to fit­ting out new trucks with great loads of stain­less steel.

The trucks can be washed with­out harm­ing the en­vi­ron­ment, thanks to the enor­mous roof ar­eas hooked up to tanks that col­lect more wa­ter than is re­quired.

Wes­tar has al­ready loaded up its 200 sq m parts ware­house with $1.5 mil­lion worth of prod­ucts, us­ing 350 pal­let bays, and there is plenty more space for ex­pan­sion.

A parts and ac­ces­sories store is also open to cus­tomers.

Wes­tar em­ploys 72 peo­ple and the site has a vast cafe­te­ria with a huge flatscreen TV and an out­side area with a shade­cloth. The staff, in­clud­ing the top brass, eat here to en­cour­age in­ter­ac­tion.

The me­chan­ics have a large locker room and shower and toi­let fa­cil­ity that looks like it be­longs in a lux­ury ho­tel.

It has ex­pen­sive porce­lain tiles and topqual­ity shower fit­tings.

There are also plans for an on-site laun­dry so the com­pany can wash all the over­alls in-house.

Wes­tar has built a spa­cious meet­ing room which can also be used for train­ing work­shops.

There are un­der­cover ar­eas out­side for new trucks and a con­sid­er­able sales area in­side the main build­ing with sev­eral small of­fices, which is where the deals get done.

A cafe area al­lows rep­re­sen­ta­tives to dis­cuss po­ten­tial deals and is­sues with cus­tomers while en­joy­ing a cof­fee.

Wes­tar Truck Cen­tre dealer prin­ci­pal Terry Jew­son says his com­pany wanted to of­fer some­thing spe­cial to driv­ers and so came up with the idea of the on-site mo­tel-style rooms.

‘‘We un­der­stand the trans­port in­dus­try and in par­tic­u­lar the needs of driv­ers,’’ he says.

‘‘This is why when we de­signed our new deal­er­ship we wanted to pro­vide some­thing in­no­va­tive and unique to Pat­ter­son Cheney and our val­ued clients.’’

Mod­ern love: the Wes­tar Truck Cen­tre in Der­rimut has the lat­est fa­cil­i­ties.

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