Rest assured at truck dealership
Everything is king-sized at this service centre, writes James Stanford
WAITING for a truck to be serviced can be a hassle, but a new mega-dealership in Victoria wants it to be a restful experience.
The Westar Truck Centre has four motelstyle rooms, each with a bed and ensuite, so drivers can use any service downtime to freshen up and catch some sleep.
Heralded as the largest dealership and service centre in Australia, the Patterson Cheney facility is an example of what truck centres of the future could look like.
Big Wheels visited the new dealership, which represents Western Star, Man, Foton and Isuzu Trucks and is just off the Western Ring Road in Derrimut.
What strikes you first is the sheer size of the facility. It fills a 38,000sq m site and has no less than 42 service bays.
The pit beneath the central bays is vast and spotless, with electronically controlled oil tanks ready for fluid top-ups and another tank to catch any used fluids.
A 10,000-litre diesel tank ensures the team can refill the trucks on site if required.
There is a dedicated engine room, detailing bays and a large area dedicated to fitting out new trucks with great loads of stainless steel.
The trucks can be washed without harming the environment, thanks to the enormous roof areas hooked up to tanks that collect more water than is required.
Westar has already loaded up its 200 sq m parts warehouse with $1.5 million worth of products, using 350 pallet bays, and there is plenty more space for expansion.
A parts and accessories store is also open to customers.
Westar employs 72 people and the site has a vast cafeteria with a huge flatscreen TV and an outside area with a shadecloth. The staff, including the top brass, eat here to encourage interaction.
The mechanics have a large locker room and shower and toilet facility that looks like it belongs in a luxury hotel.
It has expensive porcelain tiles and topquality shower fittings.
There are also plans for an on-site laundry so the company can wash all the overalls in-house.
Westar has built a spacious meeting room which can also be used for training workshops.
There are undercover areas outside for new trucks and a considerable sales area inside the main building with several small offices, which is where the deals get done.
A cafe area allows representatives to discuss potential deals and issues with customers while enjoying a coffee.
Westar Truck Centre dealer principal Terry Jewson says his company wanted to offer something special to drivers and so came up with the idea of the on-site motel-style rooms.
‘‘We understand the transport industry and in particular the needs of drivers,’’ he says.
‘‘This is why when we designed our new dealership we wanted to provide something innovative and unique to Patterson Cheney and our valued clients.’’
Modern love: the Westar Truck Centre in Derrimut has the latest facilities.