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Herald Sun - Motoring - - Readers Say -

HILUX SORTED

Q YOU might re­call last year run­ning my story on the HiLux ‘‘ trans­mis­sion over­heat­ing’’ light is­sue. The re­sponse showed it wasn’t an iso­lated case, as Toy­ota had said. As a fi­nal update, I towed my car­a­van to Queens­land late last year, but be­fore leav­ing I had a trans­mis­sion oil cooler fit­ted. I trav­elled 6000km go­ing back and forth over the Great Di­vide and did not have one ounce of trou­ble and was very pleased with the ad­vice and feed­back from your read­ers. My only com­plaint is that I had to spend the ex­tra money to bring the car up to the stan­dard I would have ex­pected when I bought it, but the peace of mind was worth it. Af­ter the trip Toy­ota had my dealer re­place the trans­mis­sion ECU with a new, up­dated one be­cause they be­lieved this was the ‘‘fix’’ for the ‘‘trans­mis­sion over­heat­ing’’ light. I don’t ex­pect now to have any more trou­ble, but I would ad­vise any­body with the same prob­lem to fit a trans­mis­sion cooler even though the ECU may have been re­placed.

Peter Shana­han, email Good ad­vice for any­one with the same prob­lem with the Hilux auto. Take it back to the dealer and have the ECU up­dated. Toy­ota has ob­vi­ously found a fix for the prob­lem and, as we have of­ten ad­vised, fit­ting a trans­mis­sion oil cooler is a wise move if you’re do­ing a lot of tow­ing.

THROT­TLE CON­CERN

QSOME

time ago, two peo­ple told you their car would ac­cel­er­ate for no ap­par­ent rea­son. I am a me­chanic and an­other me­chanic I know had a sim­i­lar ex­pe­ri­ence while test-driv­ing a Fal­con. He was sit­ting at the traf­fic lights when the car went to full throt­tle and shot through the in­ter­sec­tion. It turned out that a bad earth at the bat­tery had caused the cruise con­trol to go hay­wire and go to full throt­tle. It’s some­thing worth check­ing.

David, email It sounds like a very dan­ger­ous sit­u­a­tion and one that can be very dif­fi­cult to di­ag­nose.

FORD NOT ALONE

QI

CAN’T help but won­der at the high num­ber of com­plaints you re­ceive about Fords, and the equally high num­ber of is­sues where the Ford dealer will not read­ily ac­cept the prob­lem and promptly fix it with­out giv­ing the cus­tomer a hard time. Is this com­mon, be­cause I thought a three­year war­ranty meant just that, and cov­ered ev­ery­thing apart from con­sum­ables such as brake pads etc? Are there peo­ple who have had prob­lems, but have had them fixed promptly and po­litely with­out a fuss, un­der war­ranty? It seems to go against Ford’s brand­ing and ap­par­ent ide­ol­ogy in their ad­ver­tise­ments on cus­tomer care, cor­po­rate ethics and re­li­a­bil­ity of prod­uct and war­ranty.

Alex Par­fait, email I’m sure there are Ford own­ers who have had their com­plaints dealt with ef­fi­ciently and with­out fuss, but of course they have no rea­son to con­tact us so we don’t hear from them. What you read in cars­Guide is a re­flec­tion of what we re­ceive. And don’t think it’s only Ford that has is­sues. All car­mak­ers do. Own­ers have dif­fer­ent ex­pec­ta­tions. Some­times they are un­re­al­is­tic, and so ev­ery case has to be con­sid­ered on its mer­its.

FO­CUS LOSES CRUISE

QTHE

cruise con­trol in my 2008 Ford Fo­cus of­ten dis­en­gages when the car is ei­ther un­der load or go­ing up rea­son­ably steep hills. It doesn’t ap­pear to change down gears. The dealer has re­peat­edly

Happy again: a reader’s prob­lem with a Toy­ota Hilux has been fixed.

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