Email Graham at firstname.lastname@example.org Search our entire Ask Smithy archive at carsguide.com.au
Q YOU might recall last year running my story on the HiLux ‘‘ transmission overheating’’ light issue. The response showed it wasn’t an isolated case, as Toyota had said. As a final update, I towed my caravan to Queensland late last year, but before leaving I had a transmission oil cooler fitted. I travelled 6000km going back and forth over the Great Divide and did not have one ounce of trouble and was very pleased with the advice and feedback from your readers. My only complaint is that I had to spend the extra money to bring the car up to the standard I would have expected when I bought it, but the peace of mind was worth it. After the trip Toyota had my dealer replace the transmission ECU with a new, updated one because they believed this was the ‘‘fix’’ for the ‘‘transmission overheating’’ light. I don’t expect now to have any more trouble, but I would advise anybody with the same problem to fit a transmission cooler even though the ECU may have been replaced.
Peter Shanahan, email Good advice for anyone with the same problem with the Hilux auto. Take it back to the dealer and have the ECU updated. Toyota has obviously found a fix for the problem and, as we have often advised, fitting a transmission oil cooler is a wise move if you’re doing a lot of towing.
time ago, two people told you their car would accelerate for no apparent reason. I am a mechanic and another mechanic I know had a similar experience while test-driving a Falcon. He was sitting at the traffic lights when the car went to full throttle and shot through the intersection. It turned out that a bad earth at the battery had caused the cruise control to go haywire and go to full throttle. It’s something worth checking.
David, email It sounds like a very dangerous situation and one that can be very difficult to diagnose.
FORD NOT ALONE
CAN’T help but wonder at the high number of complaints you receive about Fords, and the equally high number of issues where the Ford dealer will not readily accept the problem and promptly fix it without giving the customer a hard time. Is this common, because I thought a threeyear warranty meant just that, and covered everything apart from consumables such as brake pads etc? Are there people who have had problems, but have had them fixed promptly and politely without a fuss, under warranty? It seems to go against Ford’s branding and apparent ideology in their advertisements on customer care, corporate ethics and reliability of product and warranty.
Alex Parfait, email I’m sure there are Ford owners who have had their complaints dealt with efficiently and without fuss, but of course they have no reason to contact us so we don’t hear from them. What you read in carsGuide is a reflection of what we receive. And don’t think it’s only Ford that has issues. All carmakers do. Owners have different expectations. Sometimes they are unrealistic, and so every case has to be considered on its merits.
FOCUS LOSES CRUISE
cruise control in my 2008 Ford Focus often disengages when the car is either under load or going up reasonably steep hills. It doesn’t appear to change down gears. The dealer has repeatedly
Happy again: a reader’s problem with a Toyota Hilux has been fixed.