Pricey Audi is adampsquib
TWO years ago I bought an Audi Q7. In that time it has been back to my local dealership more than four times because of water leaking on to the front floor. It was in the workshop for two weeks before Christmas when I was assured it had been fixed. In January when we had heavy rain in Victoria I had to resort to carrying towels because it was still leaking. When my dealer advised me I could take it to another dealership I went to Melbourne where the dealer had it for six weeks. One week after it was returned it was leaking again. We have told the Audi Australia Regional Manager we want a replacement Q7 and we don’t want ours back until it is fixed but he said he doesn’t have a car to give us. I bought a very expensive car and it has been in the workshop for almost three months in total and it still isn’t fixed. What can I do?
WEdon’t have lemon laws like they do in the US, which is unfortunate, because you seem to have copped a lemon for sure, and under the US laws your car would almost certainly be replaced. You are right in demanding it be fixed and right in telling Audi not to return the car until it is fixed, but I would have demanded they either replace an apparently faulty car or give you your money back. I would suggest three things you could do to achieve a resolution to your problem: First contact Audi head office in Sydney and demand to speak to the managing director; second contact consumer affairs and enlist their help, and third consult a lawyer with a view to sending Audi a letter of demand.
GET THE GOOD OIL
I HAVE used Valvoline 15W-40 Armour oil in my cars for years, and supply it to my dealer to use whenever he services my 2007 Toyota Corolla. When I queried why they charge me for oil after I supply it for them, I was told that as I amnot using the recommended oil, Castrol 10W-30, that they will wipe my warranty if a fault develops. I have used Valvoline oil for 40-odd years with no problems,
Water torture: Trouble with the Audi Q7 Under theUSlemon laws your car would almost certainly be replaced