Koleos out in the cold
ABOUT nine weeks ago my two-year-old Renault Koleos was involved in an accident where the car was hit quite hard in the middle of the left side. Largely because of the excellent safety features in the car, including the airbags, neither I nor my children were badly hurt. However, I amstill waiting for my car to be repaired, and have just been told it will be at least two more weeks before I will have my car back . This appears to be largely due to the extraordinary amount of time it takes for Renault Australia to supply the parts needed to repair the car. Before I bought the car I expressed concern about aftermarket support and parts availability, and was assured that due to the relationship between Nissan and Renault, the car would be fully supported. I have spoken to the repairer and the Renault dealership but neither has any control over the supply of parts. The customer service staff, who are the only people at Renault Australia to whom customers are able to speak, cannot explain why parts take so long to supply. I had been very happy with the car up until the time of the accident but I would advise any potential customers they are likely to be seriously inconvenienced in the event of an accident or mechanical problem, due to the long delay in supplying parts needed to effect repairs.
SueJames TYRE ADVICE I NEED guidance on tyres for my 2008 Toyota Corolla. Its factoryfitted 205/55R16 Dunlop Sport tyres need replacing and, after visiting a few tyre stores, everyone seems to have a different opinion on what I should replace them with. What brand or manufacturer do you suggest?
Lincoln Heathcote If you’re a keen driver actually using those 55 series tyres, then either a Dunlop or a grippy Bridgestone model would be best. But if you don’t really care then take the value route into one of the better Korean brands such as Kumho. NEWCARNOW? I HAVE a 2007 Model Ford Territory Ghia five-seater with 51,000km on the clock and I am looking at buying a new Territory, or similar, which will seat seven. I amkeen to have similar boot space as the Territory when seating five, leather interior, good fuel economy but am open to changing from a Ford if there is a better option. Also is it better to buy before the end of the year or wait until next year, considering value for money but also resale in the future?
Maree O’Connor, email You’re probably best to go again with the local Ford, perhaps with the new diesel engine to boost economy. It’s better to buy in December— when car companies traditionally have great deals to clear the last of the current year’s stock— because the Territory is selling well and there is unlikely to be much excess 2011 stock in January. BUDGET BUYING WE ARE after a new car in the price range $30,000 to $35,000. What is your opinion of a VWPassat station wagon or something similar? Sometimes it will be used in our building business when goods need to be transported to jobs.
Heather Keogh, email For the Passat package, but with a better bottom line, head for a Skoda Superb wagon. It has more space and WE HAVE an 18-year-old son who will soon get a driving licence — the first of our three children to do so. He is in a rock band and needs space to lug around his amps, bass and so on but, of course, wants to look cool as well. I drive a 2006 Proton Savvy and, although they have not had the greatest reviews, we have had it since new and it has not missed a beat. My son and I are looking at sharing the new car because I will need it only during the week and he thinks he will usually only need to drive on the weekends. We hope to spend between $10,000 and $15,000 and have thought about the Subaru Liberty wagon, Honda CR-V, Subaru Impreza hatch and Subaru Forester. It just needs to be safe, reliable with room enough for his stuff.
RhondaFuller, email Subaru has a great reputation and a Forester can look the trick for the band with alloy wheels and window tinting, as well as giving the essential storage space.
Renault Koleos: Love the car, shame about the parts