Koleos out in the cold

Herald Sun - Motoring - - Readers Write -

ABOUT nine weeks ago my two-year-old Re­nault Koleos was in­volved in an ac­ci­dent where the car was hit quite hard in the mid­dle of the left side. Largely be­cause of the ex­cel­lent safety fea­tures in the car, in­clud­ing the airbags, nei­ther I nor my chil­dren were badly hurt. How­ever, I am­still wait­ing for my car to be re­paired, and have just been told it will be at least two more weeks be­fore I will have my car back . This ap­pears to be largely due to the ex­tra­or­di­nary amount of time it takes for Re­nault Aus­tralia to sup­ply the parts needed to re­pair the car. Be­fore I bought the car I ex­pressed con­cern about af­ter­mar­ket sup­port and parts avail­abil­ity, and was as­sured that due to the re­la­tion­ship be­tween Nis­san and Re­nault, the car would be fully sup­ported. I have spo­ken to the re­pairer and the Re­nault deal­er­ship but nei­ther has any con­trol over the sup­ply of parts. The cus­tomer ser­vice staff, who are the only peo­ple at Re­nault Aus­tralia to whom cus­tomers are able to speak, can­not ex­plain why parts take so long to sup­ply. I had been very happy with the car up un­til the time of the ac­ci­dent but I would ad­vise any po­ten­tial cus­tomers they are likely to be se­ri­ously in­con­ve­nienced in the event of an ac­ci­dent or me­chan­i­cal prob­lem, due to the long de­lay in sup­ply­ing parts needed to ef­fect re­pairs.

SueJames TYRE AD­VICE I NEED guid­ance on tyres for my 2008 Toy­ota Corolla. Its fac­to­ry­fit­ted 205/55R16 Dun­lop Sport tyres need re­plac­ing and, af­ter vis­it­ing a few tyre stores, ev­ery­one seems to have a dif­fer­ent opinion on what I should re­place them with. What brand or man­u­fac­turer do you sug­gest?

Lin­coln Heath­cote If you’re a keen driver ac­tu­ally us­ing those 55 se­ries tyres, then ei­ther a Dun­lop or a grippy Bridge­stone model would be best. But if you don’t re­ally care then take the value route into one of the bet­ter Korean brands such as Kumho. NEWCARNOW? I HAVE a 2007 Model Ford Ter­ri­tory Ghia five-seater with 51,000km on the clock and I am look­ing at buy­ing a new Ter­ri­tory, or sim­i­lar, which will seat seven. I am­keen to have sim­i­lar boot space as the Ter­ri­tory when seat­ing five, leather in­te­rior, good fuel econ­omy but am open to chang­ing from a Ford if there is a bet­ter op­tion. Also is it bet­ter to buy be­fore the end of the year or wait un­til next year, con­sid­er­ing value for money but also re­sale in the fu­ture?

Ma­ree O’Con­nor, email You’re prob­a­bly best to go again with the lo­cal Ford, per­haps with the new diesel en­gine to boost econ­omy. It’s bet­ter to buy in De­cem­ber— when car com­pa­nies tra­di­tion­ally have great deals to clear the last of the cur­rent year’s stock— be­cause the Ter­ri­tory is sell­ing well and there is un­likely to be much ex­cess 2011 stock in Jan­uary. BUD­GET BUY­ING WE ARE af­ter a new car in the price range $30,000 to $35,000. What is your opinion of a VW­Pas­sat sta­tion wagon or some­thing sim­i­lar? Some­times it will be used in our build­ing busi­ness when goods need to be trans­ported to jobs.

Heather Keogh, email For the Pas­sat pack­age, but with a bet­ter bot­tom line, head for a Skoda Su­perb wagon. It has more space and WE HAVE an 18-year-old son who will soon get a driv­ing li­cence — the first of our three chil­dren to do so. He is in a rock band and needs space to lug around his amps, bass and so on but, of course, wants to look cool as well. I drive a 2006 Pro­ton Savvy and, although they have not had the great­est re­views, we have had it since new and it has not missed a beat. My son and I are look­ing at shar­ing the new car be­cause I will need it only dur­ing the week and he thinks he will usu­ally only need to drive on the week­ends. We hope to spend be­tween $10,000 and $15,000 and have thought about the Subaru Lib­erty wagon, Honda CR-V, Subaru Im­preza hatch and Subaru Forester. It just needs to be safe, re­li­able with room enough for his stuff.

Rhon­daFuller, email Subaru has a great rep­u­ta­tion and a Forester can look the trick for the band with al­loy wheels and win­dow tint­ing, as well as giv­ing the es­sen­tial stor­age space.

Re­nault Koleos: Love the car, shame about the parts

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