Rattle and hum
MY new Territory Titanium has a severe vibration in the rear, to the point that it rattles your teeth. My family won’t go in it because it makes them car-sick. The dealer tried to fix the problem but without success. An engineer from Ford looked at the car and came to the conclusion that it was a characteristic of that model. The dealer then checked other Territory Titaniums and told me that all had vibrations, one of them worse than mine. I rang Ford about the problem and customer service gave me a reference number but that’s all I have. I asked the dealership for my money back and they did not want to know. I paid $58,000 for a car that is useless. If I trade it in on another brand I will lose about $10,000. What can I do?
RobGatter, email Keep the pressure on the dealer and Ford to come to a resolution. The company is responsible to ensure the car it has sold you is fit for purpose and it sounds, on the surface at least, as if yours might not be. If you feel you’ve reached the end of your tether go to consumer affairs seek advice on taking action against Ford. IN GOOD FAITH In May my partner bought a used 2008 Volvo C30. Almost immediately we discovered the radio could not receive the AM band and we have since determined that this problem has occurred in a lot of recent Volvo models. It seems that it is a manufacturing or design fault emanating from the original vehicle build. I presume that all these faulty units on other cars have been replaced during the warranty period. I approached two Volvo dealers, one of whom was prepared to approach Volvo. The reply was that because it was out of warranty and we hadn’t bought from a Volvo dealer, they could only help by giving me a reduced cost to replace the unit ($380 instead of $1300-plus). I fail to see why buying from a Volvo dealer should make any difference to our claim and, as it was an original fault, I believe it only fair that Volvo replace the unit without any cost at all to us. I would appreciate your opinion, and if you can help.
Geoff Morrow, email
I’d take the deal and get on with my life. The company has shown good faith in offering to replace the radio at a much reduced price in a three-yearold car that’s out of warranty. CHILL WIND I have been quoted $2300 to repair the airconditioning compressor on my Mazda CX7. The car is a 10/07 build and was first registered in 4/08. Should Mazda at least come to the party with the cost of the replacement part, as the compressor should last longer than three years?
Jeff Best, email