A drain­ing ex­pe­ri­ence

Herald Sun - Motoring - - First Drive -

I bought a Se­ries II Holden Cruze SRI-V in Au­gust and the push­but­ton ig­ni­tion start is some­thing I have no ex­pe­ri­ence with. I was con­fused about how to keep it on while lis­ten­ing to the ra­dio or watch­ing a DVD with­out the en­gine run­ning. One push of the but­ton gives me lim­ited elec­tric power and the ra­dio re­mains on for 15 min­utes only. Af­ter only do­ing 2500km I have al­ready had a flat bat­tery af­ter watch­ing a DVD for an hour with con­stant restart­ing of the unit. When I went in for the first ser­vice the deal­er­ship didn’t know about the time-out ig­ni­tion nor how to fix it. I was told that’s just the way it is and noth­ing can be done. I can­not be­lieve Holden would sell the SRI-V with what I con­sider to be a de­fect. Is there any­thing I can do to solve the prob­lem?

David Neaf­sey, email

We’re not sure why any­one would sit parked in a Holden Cruze to watch a DVD in­stead of sit­ting in the lounge­room but, in any case, Holden says some­one from head­quar­ters will be in touch through Cars­guide to try to get you what you need. TARDY OR­DER­ING I re­fute the al­le­ga­tions made by Sue James in Cars­guide. She er­ro­neously claims slow parts sup­ply by Re­nault has de­layed her car’s re­pair. In fact, it is her re­pairer who has been tardy in or­der­ing parts from our dealer. When the first or­der for parts was placed with Re­nault Aus­tralia on Au­gust 4, 2011, we supplied our dealer with many of the parts on the same day. He supplied the re­pairer the fol­low­ing day. Some lowvol­ume parts from over­seas were supplied within 13 work­ing days from the date of or­der. Af­ter the first parts or­der from the re­pairer on Au­gust 4, the re­pairer con­tin­ued to or­der parts up to Oc­to­ber 14. Ob­vi­ously, we can’t be ex­pected to de­liver parts that have not been or­dered. Fur­ther­more, our dealer ad­vised the re­pairer to or­der spe­cific parts to as­sist with a timely res­o­lu­tion of the re­pair a full month be­fore the re­pairer ac­tu­ally placed that or­der. These are the facts. Re­nault Aus­tralia has acted in a very timely man­ner to de­liver parts, par­tic­u­larly parts that are in ex­cep­tion­ally low de­mand, to speed the re­pair process; yet the re­pairer has failed to act on the ad­vice of our dealer in or­der to save the cus­tomer wait­ing time. In con­junc­tion with al­liance part­ner Nis­san, Re­nault op­er­ates parts ware­houses in Mel­bourne, Syd­ney, Bris­bane and Perth. Our parts ser­vice level has ex­ceeded 96 per cent over the past three years. To­gether with our five-year war­ranty, this forms part of the peace-of­mind pack­age we have built for our cus­tomers. It is thus un­true to sug­gest Re­nault is any­thing other than ex­cep­tion­ally com­pe­tent in sup­ply­ing parts as re­quested by our deal­ers for our cus­tomers both for rou­tine main­te­nance or crash re­pair. Justin Ho­ce­var, man­ag­ing di­rec­tor, Re­nault Aus­tralia LO­CAL TURBO? Do you know of any up­dates re­gard­ing the pos­si­bil­ity of a turbo ver­sion of the Kizashi be­ing re­leased by Suzuki?

Steve Gid­dings Suzuki Aus­tralia is keen to have a turbo in the line-up and I own a 2005 Holden Vec­tra 2.2 which has done 71,000km and would like to know its longterm re­li­a­bil­ity. Be­ing a Euro­pean car and no longer in pro­duc­tion, I am­won­der­ing if now is a good time to get rid of it be­fore re­pairs and main­te­nance be­come too ex­pen­sive? If so, can you sug­gest a good, re­li­able mid­sized wagon from 2007 on­wards in the price range of about $25,000?

Carolyn Mor­ris, email

The Vec­tra should be fine un­til 120,000km or more. If you want to up­date, we sug­gest a Ford Mon­deo wagon or Subaru Lib­erty wagon.

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