A draining experience
I bought a Series II Holden Cruze SRI-V in August and the pushbutton ignition start is something I have no experience with. I was confused about how to keep it on while listening to the radio or watching a DVD without the engine running. One push of the button gives me limited electric power and the radio remains on for 15 minutes only. After only doing 2500km I have already had a flat battery after watching a DVD for an hour with constant restarting of the unit. When I went in for the first service the dealership didn’t know about the time-out ignition nor how to fix it. I was told that’s just the way it is and nothing can be done. I cannot believe Holden would sell the SRI-V with what I consider to be a defect. Is there anything I can do to solve the problem?
David Neafsey, email
We’re not sure why anyone would sit parked in a Holden Cruze to watch a DVD instead of sitting in the loungeroom but, in any case, Holden says someone from headquarters will be in touch through Carsguide to try to get you what you need. TARDY ORDERING I refute the allegations made by Sue James in Carsguide. She erroneously claims slow parts supply by Renault has delayed her car’s repair. In fact, it is her repairer who has been tardy in ordering parts from our dealer. When the first order for parts was placed with Renault Australia on August 4, 2011, we supplied our dealer with many of the parts on the same day. He supplied the repairer the following day. Some lowvolume parts from overseas were supplied within 13 working days from the date of order. After the first parts order from the repairer on August 4, the repairer continued to order parts up to October 14. Obviously, we can’t be expected to deliver parts that have not been ordered. Furthermore, our dealer advised the repairer to order specific parts to assist with a timely resolution of the repair a full month before the repairer actually placed that order. These are the facts. Renault Australia has acted in a very timely manner to deliver parts, particularly parts that are in exceptionally low demand, to speed the repair process; yet the repairer has failed to act on the advice of our dealer in order to save the customer waiting time. In conjunction with alliance partner Nissan, Renault operates parts warehouses in Melbourne, Sydney, Brisbane and Perth. Our parts service level has exceeded 96 per cent over the past three years. Together with our five-year warranty, this forms part of the peace-ofmind package we have built for our customers. It is thus untrue to suggest Renault is anything other than exceptionally competent in supplying parts as requested by our dealers for our customers both for routine maintenance or crash repair. Justin Hocevar, managing director, Renault Australia LOCAL TURBO? Do you know of any updates regarding the possibility of a turbo version of the Kizashi being released by Suzuki?
Steve Giddings Suzuki Australia is keen to have a turbo in the line-up and I own a 2005 Holden Vectra 2.2 which has done 71,000km and would like to know its longterm reliability. Being a European car and no longer in production, I amwondering if now is a good time to get rid of it before repairs and maintenance become too expensive? If so, can you suggest a good, reliable midsized wagon from 2007 onwards in the price range of about $25,000?
Carolyn Morris, email
The Vectra should be fine until 120,000km or more. If you want to update, we suggest a Ford Mondeo wagon or Subaru Liberty wagon.