Golf scores a bo­gey

Herald Sun - Motoring - - Ask Smithy -

For the first few months af­ter buy­ing our 2009Vw­golf Com­fort­line TSI 118 we thought it was great, then it started break­ing down. First it needed a new pis­ton, then a new gear­box brain com­puter, then a new clutch, new soft­ware and a few other things. It now needs new fuel in­jec­tors and there has been a four-week wait for parts. I have tried to talk tovw­but they just keep me go­ing around in their call cen­tre, so I amat a loss. The car is near­ing the end of the war­ranty. Af­ter re­view­ing the Fair Trad­ing Act I have asked­vw­for a re­place­ment car or my money back as this is what the act im­plies is the ap­pro­pri­ate out­come for a prod­uct that does not meet ex­pec­ta­tions. The bot­tom line is that this is not what you would ex­pect from an ex­pen­sive and new car. I no­ticed other own­ers have raised sim­i­lar is­sues. What was the out­come from their com­plaints?

Si­mon Ar­mitage, email We put your com­plaints tovwand re­ceived this re­sponse from a com­pany spokesman: ‘‘ As Si­mon has men­tioned, he had two war­ranty claims on his ve­hi­cle, one in June 2010 and sub­se­quently in March 2012. The di­ag­no­sis of a mis­fir­ing con­cern has been iso­lated to the fuel in­jec­tors, which were sched­uled for in­stal­la­tion this week. All the work has been cov­ered un­der war­ranty.’’ As you can see from the re­sponse Vwfeels that it has met its obli­ga­tions by re­pair­ing your car un­der war­ranty and for them, it seems, that is the end of the mat­ter. But I agree with you that hav­ing spent a good deal of money on a sup­pos­edly qual­ity-built car, it is very dis­ap­point­ing to find you have to reg­u­larly take it back to fix what are quite se­ri­ous prob­lems. Wait­ing a long time for parts is also a reg­u­lar com­plaint we hear fromvw own­ers. In my view the com­pany just doesn’t get it. OVER­CHARGE IT You might re­call me telling you about the trou­bles I was hav­ing with my 2005Vw­golf Sportline. They be­gan with a leak­ing ra­di­a­tor in my car, but that led to myvwdealer di­ag­nos­ing a prob­lem with the gear­box, and quoted me $16,000 to fix it. Well, I can now tell you that Danny from D.J. Au­to­mo­tive in Fern­tree Gully, Vic­to­ria, got to the bot­tom of the prob­lem, which was a fault with a man­i­fold sen­sor, and fixed it for less than $1000. I can’t speak highly enough of him.

Greg Weir, email That’s a lot less than the Vwdealer quoted you and speaks vol­umes for the value of in­de­pen­dent me­chan­ics. LOS­ING COOL I was read­ing with in­ter­est about Greg Weir’s prob­lems with his 2005Vw­golf where the coolant had leaked into the wiring loom, as I too have had a sim­i­lar prob­lem with my 2006 Vw­golf where the coolant tem­per­a­ture sen­sor failed and coolant was forced into the wiring loom. I went to an in­de­pen­dentvwme­chanic in Ade­laide and they were able to

VW: The com­pany just doesn’t get it

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