Golf scores a bogey
For the first few months after buying our 2009Vwgolf Comfortline TSI 118 we thought it was great, then it started breaking down. First it needed a new piston, then a new gearbox brain computer, then a new clutch, new software and a few other things. It now needs new fuel injectors and there has been a four-week wait for parts. I have tried to talk tovwbut they just keep me going around in their call centre, so I amat a loss. The car is nearing the end of the warranty. After reviewing the Fair Trading Act I have askedvwfor a replacement car or my money back as this is what the act implies is the appropriate outcome for a product that does not meet expectations. The bottom line is that this is not what you would expect from an expensive and new car. I noticed other owners have raised similar issues. What was the outcome from their complaints?
Simon Armitage, email We put your complaints tovwand received this response from a company spokesman: ‘‘ As Simon has mentioned, he had two warranty claims on his vehicle, one in June 2010 and subsequently in March 2012. The diagnosis of a misfiring concern has been isolated to the fuel injectors, which were scheduled for installation this week. All the work has been covered under warranty.’’ As you can see from the response Vwfeels that it has met its obligations by repairing your car under warranty and for them, it seems, that is the end of the matter. But I agree with you that having spent a good deal of money on a supposedly quality-built car, it is very disappointing to find you have to regularly take it back to fix what are quite serious problems. Waiting a long time for parts is also a regular complaint we hear fromvw owners. In my view the company just doesn’t get it. OVERCHARGE IT You might recall me telling you about the troubles I was having with my 2005Vwgolf Sportline. They began with a leaking radiator in my car, but that led to myvwdealer diagnosing a problem with the gearbox, and quoted me $16,000 to fix it. Well, I can now tell you that Danny from D.J. Automotive in Ferntree Gully, Victoria, got to the bottom of the problem, which was a fault with a manifold sensor, and fixed it for less than $1000. I can’t speak highly enough of him.
Greg Weir, email That’s a lot less than the Vwdealer quoted you and speaks volumes for the value of independent mechanics. LOSING COOL I was reading with interest about Greg Weir’s problems with his 2005Vwgolf where the coolant had leaked into the wiring loom, as I too have had a similar problem with my 2006 Vwgolf where the coolant temperature sensor failed and coolant was forced into the wiring loom. I went to an independentvwmechanic in Adelaide and they were able to
VW: The company just doesn’t get it