Shock of the used

Herald Sun - Motoring - - Ask Smithy -

The Shock­wave paint on my BA Fair­mont is com­ing away from the primer and I’m mak­ing a claim against Ford to rec­tify the fault. Twice I have been as­sured by my dealer that ap­proval was a mere for­mal­ity and my claim should be suc­cess­ful but it has now been seven weeks since they took a sec­ond lot of pho­tos and I have had no re­ply from the dealer de­spite con­tact­ing him nu­mer­ous times. It’s now been over three months since I started the claim. Where can I go next?

Adrian Met­calfe, email I would continue to pres­sure the dealer, ask to see the com­pany rep­re­sen­ta­tive who as­sessed your car and took the pho­tos and ap­proach Ford di­rectly through its Cus­tomer As­sis­tance Ser­vice. OUTER COOL We bought a 2011 Navara Dual Cab STX diesel au­to­matic that we of­ten use to tow a 2.8-tonne car­a­van. We were as­sured sev­eral times by the dealer that an ex­ter­nal cooler would not be nec­es­sary but hav­ing read your com­ments on this mat­ter in Cars­guide I won­der whether that’s cor­rect. I pre­fer peace of mind rather than an un­pleas­ant sur­prise along the way.

Ger­ard Hal­man, email Fit­ting an ex­ter­nal cooler can only help. The other thing to keep in mind when tow­ing is not to let the gear­box lug in over­drive but change down when the road de­mands it. VARI­ABLE PRICE My me­chanic spe­cialises in ser­vic­ing auto trans­mis­sions and he told me that CVTs are very ex­pen­sive in terms of main­te­nance and parts. Has any­one had any prob­lems? An­dreDar­mawan, email CVTs are still rel­a­tively THROT­TLE LOCK I bought a new Mazda 3 Neo Sport in 2008. I was very happy with it for the first cou­ple of years but there’s been a re­cur­ring prob­lem that has not yet been re­solved and the car is now out of war­ranty. In 2010-11 the ac­cel­er­a­tor got stuck on full throt­tle while driv­ing, but the dealer was un­able to find the fault. The

Poor fin­ish: Faulty paint on a Ford BA Fair­mont sedan ought to be rec­ti­fied

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