Shock of the used
The Shockwave paint on my BA Fairmont is coming away from the primer and I’m making a claim against Ford to rectify the fault. Twice I have been assured by my dealer that approval was a mere formality and my claim should be successful but it has now been seven weeks since they took a second lot of photos and I have had no reply from the dealer despite contacting him numerous times. It’s now been over three months since I started the claim. Where can I go next?
Adrian Metcalfe, email I would continue to pressure the dealer, ask to see the company representative who assessed your car and took the photos and approach Ford directly through its Customer Assistance Service. OUTER COOL We bought a 2011 Navara Dual Cab STX diesel automatic that we often use to tow a 2.8-tonne caravan. We were assured several times by the dealer that an external cooler would not be necessary but having read your comments on this matter in Carsguide I wonder whether that’s correct. I prefer peace of mind rather than an unpleasant surprise along the way.
Gerard Halman, email Fitting an external cooler can only help. The other thing to keep in mind when towing is not to let the gearbox lug in overdrive but change down when the road demands it. VARIABLE PRICE My mechanic specialises in servicing auto transmissions and he told me that CVTs are very expensive in terms of maintenance and parts. Has anyone had any problems? AndreDarmawan, email CVTs are still relatively THROTTLE LOCK I bought a new Mazda 3 Neo Sport in 2008. I was very happy with it for the first couple of years but there’s been a recurring problem that has not yet been resolved and the car is now out of warranty. In 2010-11 the accelerator got stuck on full throttle while driving, but the dealer was unable to find the fault. The
Poor finish: Faulty paint on a Ford BA Fairmont sedan ought to be rectified