Rust never sleeps
Rust is coming through the roof of my CE Mitsubishi Lancer GLi Coupe, which I believe is caused by faulty adhesive used on the roof struts when it was manufactured. My dealer put in a claim for the roof to be repaired but it was rejected because Mitsubishi claimed ‘‘the rust is environmental damage’’. The rust is in two lines across the roof and I have found it is a fault with Lancers of this era. The service manager agreed with me and resubmitted the claim but again it was rejected, this time it was because the warranty had expired. But considering the damage was caused during manufacturing and that rust takes many years to come to the surface I thought they would honour my claim. I then put my complaint in writing and sent it to the customer relations manager along with pictures of the roof but I received a letter stating that it was well past the warranty and there was nothing they could do. Is there anything else I can do to get them to at least contribute to the cost of a new roof? I have the full service history and it has less than 165,000km on the clock, so should be worth over $4000 but with the current state of the roof I would only be able to trade it in and would probably only get $1000, if I’m lucky. What should I do?
Get an independent opinion and then submit a full report expressing your disappointment with the company, that rust is unacceptable in a car in this day and age and that you believed Mitsubishi was a better corporate
citizen than it appears to be. For an expert opinion, contact Graeme Cuthbert on 0422 444 335.
POWER DOWN I
With reference to Trevor Bowley’s letter about the Nissan X-Trail’s loss of power, I had exactly the same problem in mine. I was travelling at speed on the freeway when I suddenly lost all power, placing me in a very dangerous situation. Fortunately there was little traffic and I just had enough power left to pull on to the emergency strip. My car was towed to the dealership where it was identified as a crank position sensor fault. It was replaced, problem solved.
It’s good to know that someone is able to diagnose the problem correctly. Losing all power at speed is very dangerous.
Re Trevor Bowley: after much persistence a friend of mine has had his X-Trail replaced but only after wiring, various lines and, finally the engine was replaced and the vehicle was off the road for many months.
I believe there is a case for carmakers being required to replace cars that are too troublesome to fix. Your friend is fortunate. Most makers resist replacing them.
Before I bought my 2010 Holden Cruze from a Holden dealer I asked about the three-year/175,000km warranty and was told that it had finished and my warranty was the balance of the new car warranty, which was one year plus dealer warranty of one year, which takes it to the middle of 2014. Two days after buying it the car broke down and has been at the dealership waiting on parts. When I asked when it might be ready I was put on hold and forced to listen to recorded messages about their services. One was that all used cars came RACV-tested and with a three-year/175,000km warranty. I feel I’ve been misled and don’t feel any confidence in driving this car
in the future without this extra warranty. Should I take it up with the dealer?
Yes, speak to the manager. Express your disappointment at being misled in this way and ask that they honour the three-year warranty they say applies.
I have owned a 2005 Mitsubishi 380 LS for the past 12 months. I bought it with 60,000km on the clock and it has only done 70,000km. The service manual indicates that the timing belt should be changed at five years or 100,000km. This has not been done. I normally do everything by the book but changing a timing belt that may be in good working order is expensive. What are the risks in delaying its replacement?
You say you do things by the book, so why not change the belt? The damage to the engine should the belt break doesn’t bear thinking about.
E10 IS A-OK
Is it OK to use E10 fuel in my 2012 Nissan X-trail or should I use unleaded 91?
Yes, it is. Nissan has approved the use of E10 in all models after 2004.
Pitched battle: AMitsubishi Lancer with a rusty roof is not a one-off