Just 10 days late

Herald Sun - Motoring - - Ask Smithy -

Ten days af­ter our 2009 Mazda 3 ran out of war­ranty on Oc­to­ber 21 we took it back to the dealer be­cause it was hard to take the auto trans­mis­sion shift lever out of park to se­lect re­verse. The gear lever kept lock­ing into park. Mazda fixed the prob­lem, stat­ing that it was a poor elec­tri­cal con­nec­tion. I asked if they would con­sider this un­der war­ranty, but the ser­vice man­ager flatly re­fused my re­quest and they re­fused to let us take the car un­til the bill was paid. I thought that a bit of give and take on this was war­ranted, and I thought it was a harsh call by the ser­vice man­ager. He would not budge on the is­sue. Where can we go to com­plain?

Phil Hudson, email.

You could take your com­plaint di­rectly to Mazda’s cus­tomer re­la­tions peo­ple. I would

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