My 41/ year-old Volkswagen Tiguan has developed a vibration under acceleration. The dealer has had the car for more than three weeks and has replaced the injectors and the diff without fixing the problem and has called in VW. So far I amsatisfied with what’s been done but what should I be paying for, given the time spent on the car and the parts they have replaced which haven’t fixed the problem? Should I only be paying for the parts that fixed the problem? Also what if they can’t fix the problem or won’t spend more time on the issue, what would be fair and reasonable options?
Liza Sinnatt, email
Before they fitted the parts, particularly when they’re expensive ones like the diff, they should have sought your approval to proceed. If they have, and you have agreed to fit the parts, you are liable to pay for them, even though they might not have fixed the problem. If they haven’t got your permission to go ahead then you have grounds for refusing to pay for the parts. If they refuse to spend any more time on your car, or can’t resolve the problem, you’re really left with no alternative but to seek another repairer who will try to solve the problem.