Blis­ter­ing at­tack over paint

Herald Sun - Motoring - - Ask Smithy -

I’m deal­ing with Re­nault re­gard­ing ex­te­rior fin­ish prob­lems with my red 2005 Re­nault Megane Cabri­o­let. About two years ago, I raised a query with my dealer about blis­ters ap­pear­ing on nu­mer­ous panels. The ser­vice man­ager took pic­tures and for­warded the de­tails to Re­nault. No one got back to me di­rectly but the comment was made that it was out of war­ranty. The ex­te­rior fin­ish quickly ad­vanced from small pim­ples to mas­sive blis­ters. A panel shop I took it to reck­oned the en­tire car needed to be re­painted and I was quoted $7600. The opin­ion from the panel shop was that it was caused by poor prepa­ra­tion, which was backed up by two paint man­u­fac­tur­ers when I con­tacted them. When the Re­nault deal­er­ship I had been us­ing closed, I shifted to an­other dealer in Bris­bane. When its ser­vice man­ager checked the ve­hi­cle in, he said he’d never seen a car of this age look­ing so bad. He phoned Re­nault’s war­ranty man­ager while I was with him and sug­gested they have a look for them­selves. The re­sponse was that they al­ready knew about this ve­hi­cle and that it is out of war­ranty, end of story. I have not been able to find an­other Re­nault that looks at all sim­i­lar in con­di­tion to mine. No one from Re­nault has in­spected the ve­hi­cle but they au­tho­rised and paid for DuPont to do a vis­ual in­spec­tion. I have not been able to get any con­clu­sive an­swer as to why my ve­hi­cle is so bad. Ev­ery­one who has seen it to date agrees that Re­nault should be show­ing far greater in­ter­est in it. Re­nault puts it down to ‘‘age and weather’’ — I reckon it is un­fit for the pur­pose for which it is in­tended — but the com­pany and has of­fered to pay half of the cost of rec­ti­fi­ca­tion, leav­ing me to pay $3800. I have told Re­nault that the of­fer is in­ad­e­quate and what I seek is a car that looks the same as other cars of the same age and model, not half-done or half-price. What are your thoughts? An­thony Shep­pard, email Re­paint­ing your car would ef­fec­tively re­turn it to new con­di­tion, not to the con­di­tion of an eight-year-old car, which is why Re­nault is pay­ing for the half the cost. If you want to pur­sue it, con­tact an in­de­pen­dent spe­cial­ist in the area, such as Graeme Cuth­bert (0422 444 335) and ar­range for an in­de­pen­dent as­sess­ment of the car with a view to court ac­tion. By far the eas­i­est path

Re­nault gets a spray: An owner is not happy about paint job

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