VW, Audi re­call 37,000

Mak­ers re­spond to grow­ing groundswell of com­plaints about trans­mis­sions

Herald Sun - Motoring - - Car News - JOSHUA DOWLING NATIONAL MO­TOR­ING EDI­TOR joshua.dowling@cars­guide.com.au This re­porter is on Twit­ter: @JoshuaDowling

AL­MOST 37,000 Volk­swa­gen, Audi and Skoda cars will be called back to deal­er­ships across Aus­tralia to fix po­ten­tial faulty gear­boxes and diesel en­gines af­ter an un­prece­dented cus­tomer back­lash.

Volk­swa­gen will re­call about 26,000 ve­hi­cles, Audi about 6200 and Skoda about 1700 to in­spect the seven-speed DSG gear­boxes on mod­els sold be­tween 2008 and 2011. In ad­di­tion, about 2800 VW diesel cars will re­turn to deal­ers to have the fuel in­jec­tors re­placed.

The VW mod­els af­fected were built be­tween June 2008 and Septem­ber 2011 and in­clude the Golf hatch­back, Jetta sedan, Polo hatch­back, Pas­sat sedan and wagon and Caddy van. The Audis are A1 and A3 mod­els built be­tween July 2008 and July 2011.

The re­call fol­lows years of cus­tomer com­plaints that reached a crescendo in the past two weeks af­ter the Vic­to­rian coroner’s in­quest into the 2011 death of a Volk­swa­gen driver was an­nounced— even though the car in­volved was not deemed to have had a me­chan­i­cal fault. Com­plaints high­lighted in the past fort­night in­cluded en­gines that conked out, high oil use and gear­box re­li­a­bil­ity is­sues.

Sev­eral cus­tomers re­ported hav­ing their en­gines and/or gear­boxes re­placed while oth­ers com­plained about the $5000 to $10,000 ex­pense of fix­ing th­ese once the war­ranty had ex­pired.

VW has yet to is­sue an of­fi­cial re­call for ve­hi­cles that some cus­tomers claim de­cel­er­ate sud­denly. The com­pany asks any­one ex­pe­ri­enc­ing that fault or any oth­ers to con­tact deal­ers. There is a ded­i­cated cus­tomer ser­vice line: 1800 504 076.

Af­fected: Some Golf, left, and Caddy mod­els have DSG gear­boxes

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