VW, Audi recall 37,000
Makers respond to growing groundswell of complaints about transmissions
ALMOST 37,000 Volkswagen, Audi and Skoda cars will be called back to dealerships across Australia to fix potential faulty gearboxes and diesel engines after an unprecedented customer backlash.
Volkswagen will recall about 26,000 vehicles, Audi about 6200 and Skoda about 1700 to inspect the seven-speed DSG gearboxes on models sold between 2008 and 2011. In addition, about 2800 VW diesel cars will return to dealers to have the fuel injectors replaced.
The VW models affected were built between June 2008 and September 2011 and include the Golf hatchback, Jetta sedan, Polo hatchback, Passat sedan and wagon and Caddy van. The Audis are A1 and A3 models built between July 2008 and July 2011.
The recall follows years of customer complaints that reached a crescendo in the past two weeks after the Victorian coroner’s inquest into the 2011 death of a Volkswagen driver was announced— even though the car involved was not deemed to have had a mechanical fault. Complaints highlighted in the past fortnight included engines that conked out, high oil use and gearbox reliability issues.
Several customers reported having their engines and/or gearboxes replaced while others complained about the $5000 to $10,000 expense of fixing these once the warranty had expired.
VW has yet to issue an official recall for vehicles that some customers claim decelerate suddenly. The company asks anyone experiencing that fault or any others to contact dealers. There is a dedicated customer service line: 1800 504 076.
Affected: Some Golf, left, and Caddy models have DSG gearboxes