Beat­ing around the bush

Herald Sun - Motoring - - Ask Smithy -

Last year I bought a new Holden Colorado 4WD dual-cab and within two weeks of de­liv­ery a squeak had de­vel­oped in the left-hand front sus­pen­sion. My dealer lu­bri­cated the bushes but this did not fix the is­sue. I have now learnt that this is a known prob­lem with the Colorado. I read in your col­umn a few months ago that a fix was only a cou­ple of weeks away. It has now been six months and I am still await­ing a fix for this is­sue. It is not a very good ad­ver­tise­ment for this ve­hi­cle when you are driv­ing down the street and peo­ple stare due to the loud squeak­ing noise the ve­hi­cle is mak­ing, not to men­tion em­bar­rass­ing. I have con­tacted Holden cus­tomer ser­vice in re­gards to this is­sue and the re­sponse I re­ceived from them was that th­ese things take time and at this stage there are no parts avail­able to fix is is­sue. How long should one be rea­son­ably ex­pected to wait for a fix for this prob­lem?

Scott Davies, email. The in­for­ma­tion we re­ceived from Holden last week was that the bushes were avail­able to fix the squeak, so go back and tell your dealer.

OFF BOOST

I would like to know why the turbo in my 2008 diesel Mit­subishi Tri­ton GLXR du­al­cab just stops work­ing. It hap­pens about once a month. It can be when it’s tow­ing or not, the weather could be hot or cold, or when it’s work­ing harder. No lights come on and the turbo does not make any un­usual sounds. If I pull over and shut down the mo­tor and start it again, the turbo is back in ac­tion. My me­chanic hasn’t been able to find any faults, and he’s changed the air fil­ter and a cou­ple of other parts. What can I do?

Craig, email This is one of the nas­ties of mod­ern cars, the is­sues that have no ready ex­pla­na­tion. It could be elec­tron­ics— the com­puter, de­tect­ing some­thing is not right, shuts the turbo off. Re-start­ing in ef­fect re­boots the com­puter.

VEEDUBWOE

The head­lights on my 2012VW Amarok High­line can at best be de­scribed as pa­thetic. When I com­plained to the dealer at the first ser­vice I was ad­vised the lights were within spec­i­fi­ca­tion. The dif­fer­ence be­tween high and low beam is mar­ginal, as ev­i­denced by me driv­ing around for the past two months on high beam all the time with­out be­ing abused or flashed. I have been in con­tact with VW Aus­tralia, jumped through all their hoops, taken it to an­other dealer to have them as­sess it, only to be told that lights were within spec­i­fi­ca­tion. I am­led to be­lieve the MY13 Amarok is fit­ted with ‘‘Vari­ant 2’’ light­ing, which is far su­pe­rior. I’ve emailed both VW Ger­many and VW Aus­tralia ask­ing if the later light­ing sys­tem would fit to my ve­hi­cle. VW Aus­tralia’s ‘‘Sec­ond and Fi­nal re­sponse’’ email to my com­plaint states that as ve­hi­cle had been ex­am­ined by two au­tho­rised VW deal­er­ships and it has been de­ter­mined to be op­er­at­ing to the man­u­fac­turer’s spec­i­fi­ca­tion, and no fault has been found with head­lights, noth­ing fur­ther will be done. When I asked one dealer if mine was the only com­plaint, he told me three out of ev­ery five peo­ple com­plain about the poor light­ing. I am at a loss as to where to go from here. I love the ve­hi­cle but hate the lights.

Ian Page, email We put Ian’s ques­tions to VW Aus­tralia. It said would get his car in to check the head­light align­ment but to date noth­ing has hap­pened. Given VW’s un­prece­dented ac­knowl­edge­ment of com­plaints from cus­tomers about its prod­ucts I would sug­gest Ian pur­sue the mat­ter fur­ther. Man­ag­ing di­rec­tor John White has said in news­pa­per ad­ver­tise­ments that VW is there to help an­swer any ques­tion a cus­tomer, or po­ten­tial cus­tomer, might have.

Squeaky six months: AColorado owner await­snew­bushes

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