Not good vi­bra­tions

Herald Sun - Motoring - - Ask Smithy -

Af­ter wait­ing for five months I re­cently took de­liv­ery of a new Ford Ranger. It was de­liv­ered to my home and the de­liv­ery­man as­sured me that ev­ery­thing was OK with it. That evening I took it for a drive and no­ticed that there was a vi­bra­tion through the driv­e­train. Ini­tially I thought it might have been a tyre or wheel out of bal­ance, but this did not fix the prob­lem so I con­tacted my deal­er­ship and booked it in. So far they have swapped tyres and wheels, checked out the dif­fer­en­tial, re­moved the tail-shaft and checked it for bal­ance. Now they are talk­ing about pulling the au­to­matic trans­mis­sion apart to at­tempt to find the prob­lem. I amin con­tact with Ford Cus­tomer Care and they have stated that their pol­icy is to re­pair the ve­hi­cle, which doesn’t sit well with me as this is a brand new car that I paid for in full and the Ford tech­ni­cians can­not find the prob­lem as yet. This is my busi­ness work ute and I am un­able to per­form my du­ties to the full un­til th­ese mat­ters are re­solved. Am I en­ti­tled to a re­place­ment ve­hi­cle?

Roger Genoni, email

The de­liv­ery guy is un­likely to be some­one who was qual­i­fied to tell you that the car was OKand ac­cept­ing the car at home with­out driv­ing it first is not wise. But Ford is say­ing they will fix the prob­lem, once they es­tab­lish what is caus­ing it, and I don’t think you have any­thing to com­plain about with that. If it goes on for an ex­tended pe­riod then you might have grounds to re­quest Ford to re­place the ve­hi­cle with an­other new one. In the mean­time you should re­quest a tem­po­rary re­place­ment so you can go about your busi­ness. LOW-REVVING RAV My dad’s 2012 Toy­ota Rav4 Cruiser has twice been back to the dealer to in­ves­ti­gate why it slows while driv­ing along nor­mally, but he has been told there is noth­ing wrong with it. Typ­i­cally when it hap­pens the tachome­ter drops from any­where be­tween 2000-4000rpm to 1000rpm. Dad has men­tioned it is now hap­pen­ing in the main street when he has his foot on the ac­cel­er­a­tor. My fa­ther knows when some­thing in any ve­hi­cle isn’t quite right, so it’s not his imag­i­na­tion. Hope you can help.

Liz Holl­away, email

This does seem to be one of those is­sues that doesn’t nec­es­sar­ily show up when you re­turn the car to the dealer. It could be a faulty elec­tronic sen­sor or con­nec­tion that’s send­ing the wrong sig­nal to the car’s com­puter, but the dealer is re­spon­si­ble for sort­ing it out, so head back there.

MAX­IMA MOAN The CVT in my 2008 Nis­san Max­ima is ‘‘rat­tling’’ un­der load and stick­ing in a low gear down hills caus­ing it to over-rev. I have found the CVT is a prob­lem in Nis­sans here and in the US — Nis­san US dou­bled the war­ranty to six years and 160,000km. I am­now up for $3500 for re­place­ment. The dealer I bought it from and where I have had it ser­viced is eva­sive and will not dis­cuss why a 140,000km five-yearold car has a main driv­e­train com­po­nent that’s prac­ti­cally un­ser­vice­able. Is this com­mon with CVTs over 100,000km?

Peter Sharp, e-mail.

Ranger res­cue: Ford is across a

trou­ble­some ex­am­ple

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