Not good vibrations
After waiting for five months I recently took delivery of a new Ford Ranger. It was delivered to my home and the deliveryman assured me that everything was OK with it. That evening I took it for a drive and noticed that there was a vibration through the drivetrain. Initially I thought it might have been a tyre or wheel out of balance, but this did not fix the problem so I contacted my dealership and booked it in. So far they have swapped tyres and wheels, checked out the differential, removed the tail-shaft and checked it for balance. Now they are talking about pulling the automatic transmission apart to attempt to find the problem. I amin contact with Ford Customer Care and they have stated that their policy is to repair the vehicle, which doesn’t sit well with me as this is a brand new car that I paid for in full and the Ford technicians cannot find the problem as yet. This is my business work ute and I am unable to perform my duties to the full until these matters are resolved. Am I entitled to a replacement vehicle?
Roger Genoni, email
The delivery guy is unlikely to be someone who was qualified to tell you that the car was OKand accepting the car at home without driving it first is not wise. But Ford is saying they will fix the problem, once they establish what is causing it, and I don’t think you have anything to complain about with that. If it goes on for an extended period then you might have grounds to request Ford to replace the vehicle with another new one. In the meantime you should request a temporary replacement so you can go about your business. LOW-REVVING RAV My dad’s 2012 Toyota Rav4 Cruiser has twice been back to the dealer to investigate why it slows while driving along normally, but he has been told there is nothing wrong with it. Typically when it happens the tachometer drops from anywhere between 2000-4000rpm to 1000rpm. Dad has mentioned it is now happening in the main street when he has his foot on the accelerator. My father knows when something in any vehicle isn’t quite right, so it’s not his imagination. Hope you can help.
Liz Hollaway, email
This does seem to be one of those issues that doesn’t necessarily show up when you return the car to the dealer. It could be a faulty electronic sensor or connection that’s sending the wrong signal to the car’s computer, but the dealer is responsible for sorting it out, so head back there.
MAXIMA MOAN The CVT in my 2008 Nissan Maxima is ‘‘rattling’’ under load and sticking in a low gear down hills causing it to over-rev. I have found the CVT is a problem in Nissans here and in the US — Nissan US doubled the warranty to six years and 160,000km. I amnow up for $3500 for replacement. The dealer I bought it from and where I have had it serviced is evasive and will not discuss why a 140,000km five-yearold car has a main drivetrain component that’s practically unserviceable. Is this common with CVTs over 100,000km?
Peter Sharp, e-mail.
Ranger rescue: Ford is across a