Confidence ebbs like the oil did
An oil line on my 2007 Toyota Aurion burst with no warning, and could have had catastrophic consequences. A Toyota recall oil hose has been fitted — but it’s the same style of rubber hose. I’m not at all happy about this as all engines after 2009 have come with a metal pipe. Will this problem recur in time? Manfred Hansen, email The replacement hose addressed the problem, so it shouldn’t happen again, but it’s not possible to say that it won’t. If you feel uncomfortable about it you could get the later oil pipe fitted to your car.
In November my 2008 Mercedes-Benz 200 Kompressor began revving before engaging third when shifting up from second. I took it back to the dealer who said there were metal filings in the transmission. The quote for the repairs was $11,000, which was reduced to $9250. Benz Customer Relations said they’d not help, nor would they explain how this could have occurred. The car has done 60,000km, it has never been thrashed or abused, and has been serviced by the dealer. I was told this has never happened before, but I’ve since found another person who has had the same problem. I find it unreasonable and frustrating that having bought a Benz for $90,000 that this could have happened in such a short period of time. I have had no choice but to pay the $9250. Bernie, email The frustration on your part is understandable. Go back to Mercedes-Benz direct and request some assistance with the cost of repairs. I doubt Benz would cover the whole cost but they might cover part if you make a reasonable approach.
I reported a grinding noise in the engine of my 2010 Commodore SV6 ute at 24,000km in April 2011, again at 37,000km in August 2011, and again at 46,000km in June 2012. All these times coincided with a service and although I reported it as an engine grinding noise, they blamed heat protection plates. These were taken off and reworked and the noise went away, but not once did they listen to my protest that they were wrong. Six months later, at 55,351km, the engine seized; the dealer replaced it with what they said was a long motor. But I’ve had issues with the new motor: misfiring (said to be because the intake manifold was carboned up), warning lights have come on, and it used oil. They then said they’d replace the motor with a short motor. It turned out that they’d only fitted a short motor the first time. I protested and put in a claim in for a replacement or heavily subsidised vehicle since they still can’t say what is wrong with the car. Holden offered to trade my vehicle in on a new one with no on-road costs. No consideration was given to the fact that I’d bought a vehicle that hadn’t performed satisfactorily since I first reported noise in April 2010. The Department of Fair Trading approached Holden with my findings that I could better their offer by walking in off the street. In January, I returned after 4200km to have the oil consumption looked at; Holden said it only used 1.1 litres; I questioned the result as there was hardly a reading on the dipstick. I’m waiting for their findings to see their next move. I’m little fish being screwed by big fish, and don’t know what to do. Joel Finnigan, email Holden has an obligation to fix your car if it has a problem, and while you might disagree it would seem that they have attempted to fix it. They fitted a short motor, then offered to fit another one, and they have done an oil consumption test to determine if it does have an oil consumption issue. Most Holden V6s do have an issue with oil consumption, so I wouldn’t be surprised if yours does as well, but it comes down to how much oil it uses as to whether it has a problem. If you doubt the results of the oil consumption tests, do your own.
Long and short of it: Commodore ute’s V6 causes a reader a load of grief