FOR WHOM THE BILL TOLLS
THE consumer watchdog is taking its investigation into capped-price servicing seriously. A week after taking Kia to task, it has its sights on the Top 10 brands.
One popular marque has already removed the capped-price-servicing scheme from its website (although the information is still available at dealerships).
The problem is this: most car brands had clauses in their terms and conditions that allowed for price rises over time with inflation or due to other factors. But the ACCC says the price must stay fixed at the price set when the car was bought.
Chances are the capped-priceservicing schemes introduced by most brands may fall foul of this ruling. The downside is that buyers will likely be worse off if service costs return to free market pricing, where the bill is anyone’s guess.
Only this week a friend booked her car in for a routine capped price service that was supposed to cost $294 — but the dealer tried to bill her $550. Luckily she checked the website and queried the bill.
Where would she stand if there was no capped-price-servicing scheme?