More to this tail than meets the ire

Herald Sun - Motoring - - ROADSIDE ASSIST -

I’m sur­prised at the good re­ports given to Volk­swa­gens. They might be good ve­hi­cles when new but their parts prices are out of this world. A bloke pulled into Mount Isa with a V10 Touareg that had picked up a bad lot of fuel and all in­jec­tors had to be re­placed at $4500 each and VW wouldn’t help. I was also told an Amarok tail­shaft is $15,000. Den­nis Whit­ten, email VW Group Aus­tralia spokesman Paul Pot­tinger, replies: “Volk­swa­gen will go be­yond its war­ranty obli­ga­tions to help own­ers, but in this case we can’t know the ve­hi­cle’s age. Did the owner fill up at a truck stop us­ing a hi-flow bowser, as that would do his en­gine a power of no good? Has it been main­tained to the book? Is he the first owner? Still, we’d be happy to hear from him to see what, if any­thing, can be done. A tail­shaft for an Amarok will — labour aside — cost about half the amount claimed by your reader.”


What are your thoughts on the cur­rent Volk­swa­gen Jetta? I know pre­vi­ously Jet­tas had some re­li­a­bil­ity is­sues but are the 2016 mod­els any bet­ter? I be­lieve there is a new Jetta on the way, which could be a good ne­go­ti­at­ing tool as deal­ers will want to sell stock. Leigh Knight, email There is noth­ing new on the Jetta front for the forsee­able fu­ture, so that’s out to the end of 2018. It’s fine for the job of fam­ily mo­tor­ing and I’ve not heard of any dra­mas with the cur­rent model.


I am in­ter­ested in a new Volk­swa­gen Golf Alltrack, but are you aware if there will be a new or up­dated model soon? I do not want to pur­chase the car now and then a new model or up­date is re­leased soon af­ter. David D’Et­tore, email VW spokesman Paul Pot­tinger again: “We’re get­ting a diesel vari­ant next year but oth­er­wise it’s in the prime of life”.


I am look­ing at a Holden Cruze Z-Se­ries and would like your opin­ion on this ve­hi­cle. It comes with heated leather seats and all the rest. I have been driv­ing a Mit­subishi Lancer Plat­inum from 2012 which I will use as a trade-in. Amy Hol­land, email The Cruze is a long way from my first choice in the com­pact class. You should at least test drive the Mazda3 and Kia Rio be­fore you com­mit, as I give both of them The Tick, well ahead of the Cruze, and they cover the spread of qual­ity and value.


I am about to up­date our car­a­van and with the ex­tra weight which will be just short of three tonnes, I am con­cerned my 2014 Amarok might be a bit stretched to tow it com­fort­ably. So I am look­ing at up­dat­ing to a 3.5tonne tow ve­hi­cle. I have nar­rowed it down to a Jeep Grand Chero­kee diesel or the diesel Touareg. I would ap­pre­ci­ate your opin­ion on these ve­hi­cles or would you sug­gest an al­ter­na­tive? Ian McDon­ald My choice is the Touareg. There are com­plaints about both VW and Jeep ve­hi­cles in Aus­tralia, but I’d be more wor­ried about the ba­sic qual­ity of the Grand Chero­kee and the cus­tomer back-up than the Volk­swa­gen.


Re­cent reader com­ments about ex­ces­sive pric­ing on parts, es­pe­cially for pre­mium brands, also ap­plies to ser­vic­ing costs. I re­cently took my 2015 Audi A6 Bi­turbo in for the sec­ond, 30,000-kilo­me­tre, ser­vice at Alto Audi and you can imag­ine my hor­ror at a ser­vice bill of $1000-plus for a 2¼ hour ser­vice. Look­ing through the bill some stand­out items were $204 for five litres of 5W30

Volk­swa­gen Amarok


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