More to this tail than meets the ire
I’m surprised at the good reports given to Volkswagens. They might be good vehicles when new but their parts prices are out of this world. A bloke pulled into Mount Isa with a V10 Touareg that had picked up a bad lot of fuel and all injectors had to be replaced at $4500 each and VW wouldn’t help. I was also told an Amarok tailshaft is $15,000. Dennis Whitten, email VW Group Australia spokesman Paul Pottinger, replies: “Volkswagen will go beyond its warranty obligations to help owners, but in this case we can’t know the vehicle’s age. Did the owner fill up at a truck stop using a hi-flow bowser, as that would do his engine a power of no good? Has it been maintained to the book? Is he the first owner? Still, we’d be happy to hear from him to see what, if anything, can be done. A tailshaft for an Amarok will — labour aside — cost about half the amount claimed by your reader.”
HAUNTED BY THE PAST
What are your thoughts on the current Volkswagen Jetta? I know previously Jettas had some reliability issues but are the 2016 models any better? I believe there is a new Jetta on the way, which could be a good negotiating tool as dealers will want to sell stock. Leigh Knight, email There is nothing new on the Jetta front for the forseeable future, so that’s out to the end of 2018. It’s fine for the job of family motoring and I’ve not heard of any dramas with the current model.
DOWN THE ALLTRACK
I am interested in a new Volkswagen Golf Alltrack, but are you aware if there will be a new or updated model soon? I do not want to purchase the car now and then a new model or update is released soon after. David D’Ettore, email VW spokesman Paul Pottinger again: “We’re getting a diesel variant next year but otherwise it’s in the prime of life”.
CRUZE PAST A HOLDEN
I am looking at a Holden Cruze Z-Series and would like your opinion on this vehicle. It comes with heated leather seats and all the rest. I have been driving a Mitsubishi Lancer Platinum from 2012 which I will use as a trade-in. Amy Holland, email The Cruze is a long way from my first choice in the compact class. You should at least test drive the Mazda3 and Kia Rio before you commit, as I give both of them The Tick, well ahead of the Cruze, and they cover the spread of quality and value.
TOW AND FRO
I am about to update our caravan and with the extra weight which will be just short of three tonnes, I am concerned my 2014 Amarok might be a bit stretched to tow it comfortably. So I am looking at updating to a 3.5tonne tow vehicle. I have narrowed it down to a Jeep Grand Cherokee diesel or the diesel Touareg. I would appreciate your opinion on these vehicles or would you suggest an alternative? Ian McDonald My choice is the Touareg. There are complaints about both VW and Jeep vehicles in Australia, but I’d be more worried about the basic quality of the Grand Cherokee and the customer back-up than the Volkswagen.
Recent reader comments about excessive pricing on parts, especially for premium brands, also applies to servicing costs. I recently took my 2015 Audi A6 Biturbo in for the second, 30,000-kilometre, service at Alto Audi and you can imagine my horror at a service bill of $1000-plus for a 2¼ hour service. Looking through the bill some standout items were $204 for five litres of 5W30
PAUL GOVER GETS ANSWERS FOR YOU