In unfamiliar Territory
We have just had our 12-year-old Ford Territory written-off by a runaway car. Thanks for the advice back in February 2005, as we have loved it and, apart from dents and scratches, it has driven really well. We’re aiming to spend about $40,000 for a replacement, either new or near-new, and my first instinct is to get another Territory as it fits me really well. I have tested the Subaru Forester and Outback, as well as the new VW Tiguan, but prefer the Territory’s high seating. Also, I do 25,000km a year with no towing so is it worth going diesel? Andrew Gill, email
If you were happy with the Territory you should go again, as it will be your last chance. The cars you’ve tested are considerably smaller so test a Kia Sorento, our former Car of the Year that gets The Tick, before a final decision. Don’t go diesel as you need to drive more than 30,000km annually for the sums to work.
I have been very happy with my 2012 Hyundai ix35, owned since new, and am considering a new Tucson or Kia Sportage. At my last service, two months ago, I told the dealer there was a slight clunking noise in the steering column and I was told the steering rack needed to be replaced. I was told this would be done under the five-year/unlimited kilometre warranty. Since then I have had five conversations with the dealer and three with Hyundai to no avail. Hyundai says I have done too many kilometres for the age of the car and they alleged I used the car for business and denied the claim. I am very disappointed in Hyundai, having steered my wife and a few others to buy their cars — then they do not want to honour their own warranty. It makes me question the validity of five and sevenyear warranties. Ray Hartney, email
Hyundai was embarrassed by your situation. Spokesman Guido Schenken has good news: “All sorted. It was a miscommunication, a process error and we are honouring the warranty and are in touch with the customer.”
HOT AND BOTHERED
I am having a heating issue with my 2014 Jeep Grand Cherokee. The Jeep service department has looked at it three times from about 6000km. When towing a 2.9tonne load uphill over a longer distance, the radiator temperature goes up to near boiling. Oil temp last time was 121 degrees, the transmission 98. It has even risen steeply, when not towing, up a steep long climb. The service manager says they will fix it, even after the warranty ends soon. Ian Dunn, email
Jeep spokesman Glenn Butler replies: “Since the needle climbs but never goes beyond the gauge’s bounds it is entirely plausible that the vehicle is operating normally. Any reading within the gauge’s entire range is acceptable, and not detrimental to the engine. The reason for having an engine temp gauge is so the owner can monitor engine temperature, particularly during such extreme use. Should the needle pass beyond the gauge’s upper limit, resting the vehicle is advised. We will keep a close eye on Mr Dunn’s case.”
Re carbon dioxide emissions. The politically correct people were banging on about “global warming” for years. When they finally worked out that the world wasn’t getting any warmer, they changed the name to “climate change”. David Stockman, email
There have been a lot of emails and that’s the whole point — to get people talking about this. From both sides.
Yes, CO2 is not the worst greenhouse gas and batteries can pose a disposal problem. But to deny we have an effect on the environment is just wrong. Graham Smith, email
SHOCK OF THE NEW
Why do people buy electric cars thinking that they are producing zero emissions when almost all base-load power is produced by coal and gas? All they are doing is transferring their emissions to another location. Tom Kunek, email
It’s a very complicated subject but electric cars are coming and governments, not just customers, need to adjust.