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I have an HP Pavil­ion DV6-1242TX En­ter­tain­ment Note­book PC that uses Win­dows Vista. Last week I bought Mi­crosoft’s Win­dows 8 up­grade soft­ware. I was not aware of screen res­o­lu­tion is­sues so now I can only really use in­ter­net on the lap­top. How can I fix this?

You don’t say what screen res­o­lu­tion is­sues th­ese are, but one of the re­quire­ments for a Win­dows 8 up­grade is that the com­puter has a Mi­crosoft DirectX 9 graph­ics de­vice in­stalled with a Win­dows Dis­play Driver Model. If your PC does not have this, it was never ready for the in­stal­la­tion. If you still have your Win­dows Vista discs, you could re­in­stall that op­er­at­ing sys­tem.

JEN­NIFER DUD­LEY-NI­CHOL­SON

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