SEND YOUR QUESTIONS TO TECHSPERT@NEWS.COM.AU I’ve recently adopted a Samsung Galaxy SIII smartphone. I use to download and copy images and videos to CD and DVD. Still images are downloaded easily, but videos do not work. Howcan I resolve this? One way to download videos to your computer from your Samsung Galaxy phone is through an app called Kies Air. If it’s not on your phone already, you can download it from Google Play (http://bit.ly/15twL8P). This app allows your phone’s contents to be shown on a web browser, where you can select the videos and download them correctly.