Sorry for that $35,000 bad call
TELSTRA has apologised for an “error” that saw the volunteer-run Leopold Fire Brigade hit with a $36,000 bill.
Leopold CFA treasurer Lynton Botten said he was left shocked after opening the organisation’s March internet invoice to find a couple more zeros than usual on the total.
Mr Botten — a CFA volunteer of 40 years and treasurer for 28 — spent hours on the phone to multiple people from different departments in Telstra with no one able to explain what the “consulting services” fee meant.
“I couldn’t believe my eyes when I opened that letter,” he said. “I knew it had to be a mistake but the bloody problem was trying to get someone to talk to you.”
The small volunteer-run CFA outpost said the trouble started once Telstra had connected the brigade from ADSL to a NBN plan. Before that, the CFA’s internet bill sat at around $9.95 — jumping to $70 under the new plan.
“We said no thanks to that and asked to be disconnected,” Mr Botten said.
Telstra area general manager Loretta Willato yesterday apologised for the billing debacle. She confirmed the full bill had been withdrawn.