Welcome owner of Gowrie One-stop Convenience Clinton Weber, who believes that stellar service is recognising the difference in every customer
What do you think makes stellar service?
For me service revolves around understanding that, in effect, we are humans providing a service to other people. I like to treat others as I would like to be treated, how my family and friends would like to be treated when a service is being provided to them. Accordingly, how the service being delivered will vary depending on the circumstances of each customer. For example, my mother is elderly and restricted in her ability to get around and deal with the simple tasks of handling money for instance. Patience and understanding of her circumstances is required to ensure she is able to adequately obtain her merchandise or receive a suitable level of service, to meet her needs. Stellar service is the ability to recognise these differences and adjust how the service is delivered to ensure the highest level of service is provided each and every time to each and every customer.
How long have you been in this industry?
In this industry, only for a few weeks. However, in the service arena I would say for a number of decades. My previous employment history was in local government, which I enjoyed immensely. If that work is done correctly it too is about the provision of excellent or stellar service.
Have you always been in the Highfields and surrounding area?
I was born and raised in Toowoomba but spent many years living and working in many areas of Queensland from Brisbane to Noosa to places like Richmond in north Queensland, Mundubbera and more recently Longreach. My parents come from the Kingsthorpe/gowrie Little Plain districts.
My family and I moved to Gowrie Junction in 1998 when I took up the position as chief executive officer with the then Rosalie Shire Council.
How old is the business?
Gowrie One Stop Convenience Centre has been around in various forms since the 1970s. A revamp of the business in around 2005 took it to where it is today.
What do you pride yourself on?
This is a difficult one. I do like to think that I treat everyone with respect, understanding and patience and that when they walk out my door they have a smile on their face. I suppose I take pride in helping others.
What do you attribute your success to?
My parents. They provided me with a wonderful upbringing, an understanding of family and community and a work ethic so I could provide for the future. My wife because she keeps me on the straight and narrow, and my staff because our business runs from early in the morning to late of a night and deals with a lot of people. Without them it could not operate successfully.