STEL­LAR SER­VICE

Wel­come owner of Gowrie One-stop Con­ve­nience Clin­ton We­ber, who be­lieves that stel­lar ser­vice is recog­nis­ing the dif­fer­ence in ev­ery cus­tomer

Highfields' Own - - Stellar Service -

What do you think makes stel­lar ser­vice?

For me ser­vice re­volves around un­der­stand­ing that, in ef­fect, we are hu­mans pro­vid­ing a ser­vice to other peo­ple. I like to treat oth­ers as I would like to be treated, how my fam­ily and friends would like to be treated when a ser­vice is be­ing pro­vided to them. Ac­cord­ingly, how the ser­vice be­ing de­liv­ered will vary de­pend­ing on the cir­cum­stances of each cus­tomer. For ex­am­ple, my mother is el­derly and re­stricted in her abil­ity to get around and deal with the sim­ple tasks of han­dling money for in­stance. Pa­tience and un­der­stand­ing of her cir­cum­stances is re­quired to en­sure she is able to ad­e­quately ob­tain her mer­chan­dise or re­ceive a suit­able level of ser­vice, to meet her needs. Stel­lar ser­vice is the abil­ity to recog­nise these dif­fer­ences and ad­just how the ser­vice is de­liv­ered to en­sure the high­est level of ser­vice is pro­vided each and ev­ery time to each and ev­ery cus­tomer.

How long have you been in this in­dus­try?

In this in­dus­try, only for a few weeks. How­ever, in the ser­vice arena I would say for a num­ber of decades. My pre­vi­ous em­ploy­ment his­tory was in lo­cal govern­ment, which I en­joyed im­mensely. If that work is done cor­rectly it too is about the pro­vi­sion of ex­cel­lent or stel­lar ser­vice.

Have you al­ways been in the High­fields and sur­round­ing area?

I was born and raised in Toowoomba but spent many years liv­ing and work­ing in many ar­eas of Queens­land from Bris­bane to Noosa to places like Rich­mond in north Queens­land, Mun­dub­bera and more re­cently Lon­greach. My par­ents come from the Kingsthorpe/gowrie Lit­tle Plain dis­tricts.

My fam­ily and I moved to Gowrie Junc­tion in 1998 when I took up the po­si­tion as chief ex­ec­u­tive of­fi­cer with the then Ros­alie Shire Coun­cil.

How old is the busi­ness?

Gowrie One Stop Con­ve­nience Cen­tre has been around in var­i­ous forms since the 1970s. A re­vamp of the busi­ness in around 2005 took it to where it is to­day.

What do you pride your­self on?

This is a dif­fi­cult one. I do like to think that I treat ev­ery­one with re­spect, un­der­stand­ing and pa­tience and that when they walk out my door they have a smile on their face. I sup­pose I take pride in help­ing oth­ers.

What do you at­tribute your success to?

My par­ents. They pro­vided me with a won­der­ful up­bring­ing, an un­der­stand­ing of fam­ily and com­mu­nity and a work ethic so I could pro­vide for the fu­ture. My wife be­cause she keeps me on the straight and nar­row, and my staff be­cause our busi­ness runs from early in the morn­ing to late of a night and deals with a lot of peo­ple. With­out them it could not op­er­ate suc­cess­fully.

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