Highfields’ Own chats with owner of Garden City Tyre and Mechanical Jai Ozog about how his commitment to customers has had him recognised for stellar service
What do you think makes stellar service?
At Garden City Tyre and Mechanical we thing stellar service is something that we provide to all our customers by asking a lot of questions as to what is best suited to their needs and wants. We will and do always go out of our way to provide the best service and products possible.
How long have you been in this industry?
I have been in this industry for approximately 20 years.
Are you a Darling Downs local?
Yes, I was born and bred on the Darling Downs.
How old is the business?
Garden City Tyre and Mechanical was originally founded by Len Kennedy who started Toowoomba Steering and Suspension Service, which has been around for the best part of 40 years.
What do you pride yourself on?
We pride ourselves on quality products, stellar service and good old-fashioned hard work — at the end of the day we need to keep all our customers safe on the road!
What do you attribute your success to?
There are so many areas we can attribute our success to — it is hard to nail it down to one thing, but I would have to say it would be the team of top ladies and gentlemen the make this place tick everyday — their enthusiasm and dedication is second-to-none.
What’s in the future for your business?
I would like to expand the business and provide a mobile service to the Darling Downs.
Garden City Tyre and Mechanical would like to thank all of their existing customers and would like to invite new customers to experience one of the best services and products on the Darling Downs.