Owners and operators of Homewood Cottages John and Jan Harland talk service success
What do you think makes stellar service?
Providing and continuing to provide an excellent and outstanding service for guests and creating an experience that will be enjoyed and remembered.
How long have you been in this industry?
Homewood Cottages opened in October 2012.
Are you a Darling Downs or Highfields local?
We have been residents of Highfields since 1993 after moving here from Mapleton in the Sunshine Coast hinterland. We saw a lot of similarity in both areas and with the growth of Highfields and the establishment of a number of tourist-based businesses was the catalyst for our plan to establish Homewood Cottages.
How old is the business?
Four-years-old. We aimed to provide something different in the accommodation sector for Highfields. This was paramount in our plans which came to fruition when we purchased land which bordered Davidson’s Arboretum. The Arboretum (Latin for tree garden) is an exquisite 1ha of many varieties of beautiful autumn trees from around the world.
What do you pride yourself on?
Homewood Cottages prides itself on its location and unique style with two themed cottages nestled amongst beautiful deciduous trees and gardens, centrally located on Cawdor Rd. We were honoured that Homewood Cottages was chosen as the accommodation division winner in the Heritage Bank Toowoomba Chamber of Commerce Business Awards in 2014.
What do you attribute your success to?
At Homewood Cottages we are committed to providing our guests with a memorable accommodation experience. Our commitment is to make their stay as unique and comfortable as possible.
What’s in the future for your business?
We look forward to continuing to provide a different choice of accommodation in Highfields not only for national and international visitors, but also for the friends and families of Highfields residents who travel to this wonderful area to visit. The cottages are ideally situated and offer great ambience for a romantic weekend, relaxing mid-week break, and are also available for longer stays. The adjoining Arboretum is suitable for garden weddings and has a lovely wedding frame at the end of an avenue bordered by established trees and gardens. The cottages are perfect for a romantic wedding stay for the bride and groom, the wedding party or accommodation for family and friends.
Owners and operators of Homewood Cottages, John and Jan Harland. PHOTOS: CONTRIBUTED