We chat with Erin Wills from Herbal Har­monies about what makes her busi­ness a hit in High­fields

Highfields' Own - - Stellar Service -

What do you think makes stel­lar ser­vice?

Stel­lar Ser­vice is sim­ply lis­ten­ing and tak­ing the time with our cus­tomers to make their shop­ping task as easy and en­joy­able as it can be. Both my­self and my staff are at an age where we ex­pe­ri­enced good ser­vice in our younger days and fully ap­pre­ci­ated it. We like to greet our cus­tomers and of­fer any help they may re­quire but gen­er­ally find most peo­ple like to browse our ex­ten­sive range of prod­uct first.

I be­lieve a large part of stel­lar ser­vice is tak­ing the time to do ev­ery­thing we can to help our cus­tomers and al­ways strive to be bet­ter at what we do and not be­com­ing com­pla­cent.

How old is Herbal Har­monies?

I pur­chased Herbal Har­monies in 2006. Orig­i­nally my daugh­ter Krys­tal and I ran the shop. Un­for­tu­nately Krys­tal de­vel­oped a de­bil­i­tat­ing health is­sue and had to re­tire from the shop. She still takes a keen in­ter­est in Herbal Har­monies and now re­sides in Miles and re­tains many friend­ships made while at Herbal Har­monies.

What do you pride your­self on?

I pride my­self on the way Herbal Har­monies has evolved over the years, keep­ing pace with what High­fields res­i­dents re­quire, and just gen­er­ally keep­ing up with progress and new and dif­fer­ent prod­ucts. I never want prod­ucts in Herbal Har­monies that peo­ple can buy at Tar­get or large out­lets. I spend many hours re­search­ing spe­cial, col­lectible and use­ful gifts of high qual­ity to of­fer our cus­tomers. In the past cou­ple of years I have in­tro­duced the Jendi range of cloth­ing. In win­ter we have warm scarves, hats, pon­chos, wraps and gloves, and this line has been well re­ceived with clients re­turn­ing each year — some trav­el­ling from Bris­bane, Ip­swich and as far away as Chin­chilla as well as our lo­cal res­i­dents. As a bonus both I and my staff have made many long last­ing friend­ships with our clients over the years.

What do you at­tribute your suc­cess to?

Herbal Har­monies owes its longevity to the com­mit­ments of my­self and my won­der­ful staff. My staff have been with me for some time now and cus­tomers like to see a fa­mil­iar and friendly face when they re­turn to visit us. Janelle has been with me for over seven years, Karen has been work­ing here for over six years and Lo­raine two years, with hope­fully many more years to come. My staff are knowl­edge­able of our prod­ucts and I ap­pre­ci­ate their in­put when we are or­der­ing prod­ucts. All the girls and my­self re­side here in High­fields and Klein­ton and are ac­tive mem­bers of the com­mu­nity.

What’s in the fu­ture for Herbal Har­monies?

I would hope that Herbal Har­monies con­tin­ues as a bou­tique gift shop. The name can some­times be mis­lead­ing es­pe­cially al­low­ing for the huge di­ver­sity of prod­ucts we now stock. A few years ago I tried to change the name to The Vil­lage Green Gift Shoppe, but lo­cals seemed to like the old name of Herbal Har­monies bet­ter, and so it re­mains to­day. We will an­swer to ei­ther, but gen­er­ally re­ferred to as Herbal Har­monies.

I ap­pre­ci­ate that lo­cal res­i­dents come to visit us time and time again. Herbal Har­monies is happy to be part of this com­mu­nity and al­ways look­ing to im­prove our prod­uct and ser­vice. I hope peo­ple will al­ways take time to sim­ply pop in to say hello or to sug­gest a new prod­uct line to help con­tinue to meet the lo­cals re­quire­ments. I am al­ways happy to lis­ten, as are my won­der­ful staff mem­bers.

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