Highfields Style chats with Matthew Bartkowski at Highfields Garden Centre about what makes them so loved by the community
WHAT DO YOU THINK MAKES STELLAR SERVICE?
Our goal is for every customer to leave our family business happy and satisfied. We work hard to provide our customers with the kind of experience we’d be happy with. We listen to what the customer needs and use our experience to provide the best solution for their requirements. We personally carry heavy items to customers’ cars, provide a delivery service seven days a week, and assist in any way we can.
HOW LONG HAVE YOU BEEN IN THIS INDUSTRY?
Lorelei and I purchased Highfields Garden Centre six years ago. Lorelei has always been an avid gardener. One way or another we’ve both accumulated numerous years worth of experience from several different directions.
ARE YOU A DARLING DOWNS OR HIGHFIELDS LOCAL?
Both of us were born and raised in the Toowoomba district all our lives, and we’ve been living near Gowrie Junction for over 17 years.
HOW OLD IS THE BUSINESS?
Highfields Garden Centre has been in business since 1986, but we believe it possibly existed under another name before that.
WHAT DO YOU PRIDE YOURSELF ON?
Top-quality products, fair prices and outstanding customer service. We strive to be the kind of business you’d recommend to Mum or Grandma. We’re here to save everyone time and money.
WHAT DO YOU ATTRIBUTE YOUR SUCCESS TO?
Any business is only as good as its staff, but the quality of products is a very close second to that. At the end of the day no business can succeed without its customers. We wouldn’t be here today without the ongoing support of both our regular and occasional customers that allow us to help them with their gardening and landscaping needs.
WHAT’S IN THE FUTURE FOR YOUR BUSINESS?
Over the past six years we have continued to expand and improve the range of products and services we offer to customers and that remains an ongoing exercise as space and time allow.
I’d like to thank everyone for supporting our local family business. Every time you shop at a small business, you’re helping not only the local family that owns the business, but all their employees too. Local small business provides personalised service that big corporations haven’t even heard of.
CUSTOMERS LOVE THE PERSONAL APPROACH