LANDGATE WILL HIT A NEW LOW
I WAS appalled to learn that Labor is considering the possible privatisation of Landgate.
Who will these new owners be? How many big banks and overseas companies will have shares? How many current and ex Landgate executives are involved in the proposed purchase? Are the public going to be fully informed? Is there any possible conflict of interest?
It's a worry also that so much knowledge will be in the hands of whom? What will happen to all our paper titles?
This would be the final straw for all those Landgate employees, myself included, who over the last two and a half years have been made redundant, voluntarily or otherwise. Does this government have any idea at all of the misery, past and present, inflicted on Landgate employees?
Do they have any idea of how knowledge and loyalty are being replaced by contract workers, so badly trained in the customer service area, that many of them do not stay? Do they have any idea how many staff are being badly treated and overworked, especially in customer service?
Do they have any idea what it's like for a customer to try and get assistance by email or phone? In many cases the customer is given a link to do it by themself on their computer. Don't have a computer? Go to your local library and use theirs. Don't know how to use a computer? Go to one of the community-based organisations for assistance. In some cases clients are being told to go to a lawyer for assistance.
What if the client needs to get a Verification of Identity? Current plan is for the Post Office to handle all of this at a cost of over $150 per person. So if a couple were going on holiday and wanted to protect their home by placing a caveat on it; imagine the cost of both of them getting the VOI and then the cost of lodging it with Landgate?
How many more older experienced staff will be replaced by the "younger go getters" that management seems to want?
How long before all the knowledge is gone? Such a shame that once again corporate greed is more important than the people who gave so much over the years, and more important than the right of the public to feel that their State Government is looking after their property and affairs.