Subscription stuff up?
I have recently changed address and, despite setting up redirected mail, I haven’t received the last two issues of the magazine (May and June editions). I have previously had problems with the subscription. I was sent a December issue in December, then a February issue in January. I was told that they had run out of January issues, which I didn’t expect to happen with a subscription. To resolve this, the staff I contacted extended my subscription by three issues, which was very kind.
Since the February issue, I have been receiving issues a month ahead of the month we’re in. For example in February I received the March edition, and in March I received the April edition. I hope that’s not too confusing, but that’s why I’ve missed May and June, even though June’s only just started!
I should have received a May issue in April and a June issue last month, but neither of them showed up. I’m wondering now if somehow there’s been another stuff up? Your system says my subscription is done and the three issues added on to resolve the last problem weren’t added on!
I’m really hoping that you’ll be able to help with this! Graham Goodall-Smith, via email
Beren replies Hello Graham. Firstly, thanks for getting in touch about this and I’m so sorry you’ve had so much trouble. Our subscriptions are handled by an external company who largely do a great job. I’ve forwarded your email on to the relevant team and I expect them to contact you shortly to sort this out. If they don’t, please email me again.
For what it’s worth, the March issue does usually come out in February and so forth. But that’s neither here nor there if your issue has been misappropriated somehow and doesn’t arrive at all! Sorry again. Anyone experiencing subscription woes – and it is rare that we get complaints of this nature – should send an email to email@example.com.