Sub­scrip­tion stuff up?

ImagineFX - - Imagine Nation -

I have re­cently changed ad­dress and, de­spite set­ting up redi­rected mail, I haven’t re­ceived the last two is­sues of the mag­a­zine (May and June edi­tions). I have pre­vi­ously had prob­lems with the sub­scrip­tion. I was sent a De­cem­ber is­sue in De­cem­ber, then a Fe­bru­ary is­sue in Jan­uary. I was told that they had run out of Jan­uary is­sues, which I didn’t ex­pect to hap­pen with a sub­scrip­tion. To re­solve this, the staff I con­tacted ex­tended my sub­scrip­tion by three is­sues, which was very kind.

Since the Fe­bru­ary is­sue, I have been re­ceiv­ing is­sues a month ahead of the month we’re in. For ex­am­ple in Fe­bru­ary I re­ceived the March edi­tion, and in March I re­ceived the April edi­tion. I hope that’s not too con­fus­ing, but that’s why I’ve missed May and June, even though June’s only just started!

I should have re­ceived a May is­sue in April and a June is­sue last month, but nei­ther of them showed up. I’m won­der­ing now if some­how there’s been an­other stuff up? Your sys­tem says my sub­scrip­tion is done and the three is­sues added on to re­solve the last prob­lem weren’t added on!

I’m re­ally hop­ing that you’ll be able to help with this! Gra­ham Goodall-Smith, via email

Beren replies Hello Gra­ham. Firstly, thanks for get­ting in touch about this and I’m so sorry you’ve had so much trou­ble. Our sub­scrip­tions are han­dled by an ex­ter­nal com­pany who largely do a great job. I’ve for­warded your email on to the rel­e­vant team and I ex­pect them to con­tact you shortly to sort this out. If they don’t, please email me again.

For what it’s worth, the March is­sue does usu­ally come out in Fe­bru­ary and so forth. But that’s nei­ther here nor there if your is­sue has been mis­ap­pro­pri­ated some­how and doesn’t ar­rive at all! Sorry again. Any­one ex­pe­ri­enc­ing sub­scrip­tion woes – and it is rare that we get com­plaints of this na­ture – should send an email to con­tact@my­

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