Hit­ting back

Isis Town and Country - - Opinion -

I AM Maria: that is my real name, not a fic­ti­tious name as you as­sume (“Take­away of­fence”, 19/2). I have eaten at all the cafes in town (their food is very good qual­ity) and I am not dis­put­ing that. As a cus­tomer I am en­ti­tled to my opin­ion, as well as the other 200 or so cus­tomers that signed the pe­ti­tion that you have failed to men­tion, and my con­cern is qual­ity I put in my mouth. You have brought up the sub­ject of your rat­ings. I wouldn’t boast about that as I looked and the few good ones were from peo­ple us­ing a sin­gle name, the same as I used mine. Are we to be­lieve th­ese peo­ple are fic­ti­tious too? The bad com­ments had their full names. I would like to re­mind you of one day I bought two of your ham­burg­ers and chips, and when I re­turned home to eat the ham­burg­ers were raw in­side and the chips not cooked long enough. I rang you out of cour­tesy to let you know and your re­sponse (with the mu­sic play­ing very loudly in the back­ground) was “I couldn’t hear you and I haven’t got time for this now” and hung up. That’s run­ning a busi­ness with the cus­tomer in mind. I am not the only one that will not go back to you shop: your con­cern is get­ting money in the till, not cus­tomer sat­is­fac­tion, so don’t stick your nose in. As far as I can see is that with you re­spond­ing to this story it works out very cheap ad­ver­tis­ing for your shop. I like ev­ery­one and have no other mo­tive. Hunger Busters are the only one in town that serves fresh fish, cooked to or­der, and their sal­ads are fresh home-made ev­ery day and not frozen. You must be very good friends with the other cafe to have so much info on a per­sonal mat­ter such as a con­tract. It all boils down to cus­tomer sat­is­fac­tion and choice of where they eat. I have no prob­lem com­ing up to your shop and dis­cussing this in per­son. Maria

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