Australia Post changes, and says why
AUSTRALIA Post is changing the way it operates, and customers have been given a face-to-face explanation of what is happening.
Mail Network Queensland Rural South delivery operations manager Col James said the changes were all about maintaining the organisation’s viability as a business.
“Letters have always been a big part of what we do, but we’re changing the way we’re doing it,” he said.
Mr James said 97% of all letters posted these days were business letters.
And more and more people were using electronic means to communicate. “We don’t see Christmas cards like we used to,” he said.
“Now people are sending those electronic images you get as Christmas greetings.”
Mr James said customers were being supportive of the changes.
“They don’t want the post office to disappear,” he said.
The Australia Post workers were also handing out application forms for the My Post concession account, which gives concession card-holders the chance to buy a stamp for 60 cents.
Australia Post says posties are delivering 1.2 billion fewer letters than they did seven years ago.
The company is predicting a loss this year of about $350 million in the mail service, Australia Post’s first full-year loss in more than 30 years.
The losses in the mail service are overwhelming the profit from parcels.
Australia Post’s plan is to introduce a regular service that will give customers the cheapest option to send non-urgent mail.
It will be delivered two days slower than the current timetable.
Customers who want to send mail at the current schedule will pay more for a Priority service.
Express Post will still be available as a as a guaranteed next-day delivery service.
Posties will still deliver mail five days a week.
Australia Post says it is committed to keeping its national network of 4400 post offices, including in regional and rural communities.