Hos­pi­tal com­plaints

Health ser­vice re­sponds as two women raise ‘at­ti­tutde is­sues’

Isis Town and Country - - News - By MATTHEW MCIN­ER­NEY

RE­CENT com­ments about Childers Hos­pi­tal have em­pha­sised the need for un­happy or ag­grieved pa­tients to for­mally reg­is­ter com­plaints.

Jacinda Smith and Hay­ley McDon­nell have called for Childers Hos­pi­tal staff to ad­dress “at­ti­tude is­sues” af­ter they felt they were im­prop­erly dealt with, though nei­ther lodged for­mal com­plaints.

Wide Bay Hos­pi­tal and Health Ser­vice chief op­er­at­ing of­fi­cer Deb­bie Car­roll said the or­gan­i­sa­tion had re­ceived only three com­plaints about the hos­pi­tal since Jan­uary last year.

In the same time it had recorded 63 com­pli­ments.

Mrs Smith took her seven-month-old son to the hos­pi­tal af­ter hours af­ter she said he had breath­ing dif­fi­cul­ties.

“I was greeted by the nurse with ‘he seems to breath­ing fine’,” she said.

She said the nurse phoned a doc­tor and de­scribed her ap­pear­ance, which she be­lieves should have noth­ing to do with the process.

“I could hear her de­scribe my ap­pear­ance. What does that have to do with my child’s health?

“They didn’t do any­thing for him that night and I put him on a breath­ing ma­chine my­self which helped.

“I’ve heard a lot of peo­ple have had is­sues.”

Miss McDon­nell claims staff said she lied about a bro­ken jaw last year.

She fell from a horse and went to the fa­cil­ity where, she said, re­fused treat­ment be­cause “she was fak­ing”.

“I had to self-dis­charge and went to a spe­cial­ist in Bris­bane,” she said.

“I was told if I hadn’t got there when I did the jaw would’ve sealed shut and they’d have to re-break it.”

She said she didn’t for­mally reg­is­ter a com­plaint as she felt in­tim­i­dated by staff, but made it clear she would not re­turn to the hos­pi­tal.

“You have to put your life in their hands and I don’t trust them.”

Ms Car­roll said pa­tients and their rel­a­tives or care­givers were en­cour­aged to make “com­plaints ini­tially at the point of ser­vice in or­der to re­solve the is­sue quickly”.

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