Health service responds as two women raise ‘attitutde issues’
RECENT comments about Childers Hospital have emphasised the need for unhappy or aggrieved patients to formally register complaints.
Jacinda Smith and Hayley McDonnell have called for Childers Hospital staff to address “attitude issues” after they felt they were improperly dealt with, though neither lodged formal complaints.
Wide Bay Hospital and Health Service chief operating officer Debbie Carroll said the organisation had received only three complaints about the hospital since January last year.
In the same time it had recorded 63 compliments.
Mrs Smith took her seven-month-old son to the hospital after hours after she said he had breathing difficulties.
“I was greeted by the nurse with ‘he seems to breathing fine’,” she said.
She said the nurse phoned a doctor and described her appearance, which she believes should have nothing to do with the process.
“I could hear her describe my appearance. What does that have to do with my child’s health?
“They didn’t do anything for him that night and I put him on a breathing machine myself which helped.
“I’ve heard a lot of people have had issues.”
Miss McDonnell claims staff said she lied about a broken jaw last year.
She fell from a horse and went to the facility where, she said, refused treatment because “she was faking”.
“I had to self-discharge and went to a specialist in Brisbane,” she said.
“I was told if I hadn’t got there when I did the jaw would’ve sealed shut and they’d have to re-break it.”
She said she didn’t formally register a complaint as she felt intimidated by staff, but made it clear she would not return to the hospital.
“You have to put your life in their hands and I don’t trust them.”
Ms Carroll said patients and their relatives or caregivers were encouraged to make “complaints initially at the point of service in order to resolve the issue quickly”.