CHILDERS HOSPITAL GETS TICK OF APPROVAL
PATIENTS at rural hospitals say they do not know how to provide feedback or make a complaint about the care they received, despite saying they were pleased with their overall experience.
The anomaly was highlighted in the Small Hospitals Patient Experience Survey that asked patients about their experiences at Wide Bay Hospital and Health Service facilities.
The recently released survey found 72% of patients at Childers Hospital did not receive any information about how to provide feedback about the care they received.
Only 69% of patients said they were happy with the overall care they received.
In great news for the hospital, 93% said they were treated with respect during their stay and 72% were satisfied with the amount of information they received about their ailments.
Gin Gin Hospital had 91% of patients rate overall satisfaction with their care as good or very good. At Childers, 88% of patients rated their care as good or very good. Wide Bay Hospital and Health Service acting rural director of nursing Susan Parks praised the efforts of staff at the facilities and said they would continue to strive to provide high-quality care.
“Throughout the survey there are wonderful results that our staff can be proud of and it really gives the Gin Gin and Childers communities the utmost confidence in the care being provided at their local hospital,” she said.
“Gin Gin Hospital had 96% of patients state they were always treated with respect and dignity by our staff, and 91% of patients were satisfied with what staff did to manage their pain
“Patients at Childers expressed confidence in the advice given to them by staff before being discharged with 94% stating they were given enough information on how to manage their care at home.”
Ms Parks said Childers Hospital was also among the state’s best-rating facilities in terms of doctors not talking about treatment in front of patients like they were not there, which was a great indication of how medical staff respected their patients at the facility.
FEEDBACK: Patients have been surveyed about their experience in hospitals.