Isis Town and Country - - Front Page - By ADAM DAVIES JIM ALOUAT

PA­TIENTS at ru­ral hos­pi­tals say they do not know how to pro­vide feed­back or make a com­plaint about the care they re­ceived, de­spite say­ing they were pleased with their over­all ex­pe­ri­ence.

The ano­maly was high­lighted in the Small Hos­pi­tals Pa­tient Ex­pe­ri­ence Sur­vey that asked pa­tients about their ex­pe­ri­ences at Wide Bay Hos­pi­tal and Health Ser­vice fa­cil­i­ties.

The re­cently re­leased sur­vey found 72% of pa­tients at Childers Hos­pi­tal did not re­ceive any in­for­ma­tion about how to pro­vide feed­back about the care they re­ceived.

Only 69% of pa­tients said they were happy with the over­all care they re­ceived.

In great news for the hos­pi­tal, 93% said they were treated with re­spect dur­ing their stay and 72% were sat­is­fied with the amount of in­for­ma­tion they re­ceived about their ail­ments.

Gin Gin Hos­pi­tal had 91% of pa­tients rate over­all sat­is­fac­tion with their care as good or very good. At Childers, 88% of pa­tients rated their care as good or very good. Wide Bay Hos­pi­tal and Health Ser­vice act­ing ru­ral di­rec­tor of nurs­ing Su­san Parks praised the ef­forts of staff at the fa­cil­i­ties and said they would con­tinue to strive to pro­vide high-qual­ity care.

“Through­out the sur­vey there are won­der­ful re­sults that our staff can be proud of and it re­ally gives the Gin Gin and Childers com­mu­ni­ties the ut­most con­fi­dence in the care be­ing pro­vided at their lo­cal hos­pi­tal,” she said.

“Gin Gin Hos­pi­tal had 96% of pa­tients state they were al­ways treated with re­spect and dig­nity by our staff, and 91% of pa­tients were sat­is­fied with what staff did to man­age their pain

“Pa­tients at Childers ex­pressed con­fi­dence in the ad­vice given to them by staff be­fore be­ing dis­charged with 94% stat­ing they were given enough in­for­ma­tion on how to man­age their care at home.”

Ms Parks said Childers Hos­pi­tal was also among the state’s best-rat­ing fa­cil­i­ties in terms of doc­tors not talk­ing about treat­ment in front of pa­tients like they were not there, which was a great in­di­ca­tion of how med­i­cal staff re­spected their pa­tients at the fa­cil­ity.


FEED­BACK: Pa­tients have been sur­veyed about their ex­pe­ri­ence in hos­pi­tals.

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