What hap­pens when you call 132 500 for the SES

Isis Town and Country - - Kolan News - By KEL­LIE BOL­STAD, ACT­ING LO­CAL CON­TROLLER, GIN GIN SES

THE SES is for flood and storm emer­gen­cies

When you phone 132 500 this is what hap­pens:

Your call con­nects with an op­er­a­tor.

The op­er­a­tor will ask a se­ries of ques­tions re­gard­ing the sit­u­a­tion you’re in.

The call is logged into the sys­tem and you are given a ref­er­ence num­ber.

The op­er­a­tor en­ters the de­tails onto a Re­quest for As­sis­tance form.

Your re­quest is re­trieved by the watch desk op­er­a­tor.

The of­fi­cer than for­wards the re­quest on to the near­est SES lo­cal con­troller.

The lo­cal con­troller ac­ti­vates team mem­bers for the re­quest.

Re­mem­ber: SES mem­bers are all vol­un­teers and give time to help oth­ers. They leave jobs, fam­ily and home when ac­ti­vated (all hours, day and night).

The mem­bers get their gear and head to their head­quar­ters for a brief­ing.

It takes time for mem­bers to as­sem­ble, they are likely to be in a sim­i­lar sit­u­a­tion as you dur­ing a storm.

Af­ter the team brief­ing, mem­bers check the equip­ment for the task.

The SES will ar­rive on site and as­sesses the sit­u­a­tion be­fore car­ry­ing out any work on the task.

Safety is pri­or­ity

Af­ter the risk as­sess­ment and if all is safe, the team will pro­ceed with the task at hand.

Af­ter the task is com­plete, another risk as­sess­ment will be car­ried out and the per­son who made the ini­tial call will be in­formed of the com­pleted task.

The SES may sug­gest fur­ther ac­tion will be re­quired by pro­fes­sional trades.

The team log the task is com­plete and the team re­turn to head­quar­ters to clean and check all equip­ment used.

The SES team, af­ter all ac­ti­va­tions, sit down to a team de-brief. This is where the team dis­cuss any and all is­sues re­gard­ing the ac­ti­va­tion.

Ev­ery ac­ti­va­tion will be dif­fer­ent, the SES can be over­whelmed with re­quests and many may not be able to get to for sev­eral hours or days.

If how­ever, at any time your sit­u­a­tion be­comes life threat­en­ing phone triple zero.

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