What happens when you call 132 500 for the SES
THE SES is for flood and storm emergencies
When you phone 132 500 this is what happens:
Your call connects with an operator.
The operator will ask a series of questions regarding the situation you’re in.
The call is logged into the system and you are given a reference number.
The operator enters the details onto a Request for Assistance form.
Your request is retrieved by the watch desk operator.
The officer than forwards the request on to the nearest SES local controller.
The local controller activates team members for the request.
Remember: SES members are all volunteers and give time to help others. They leave jobs, family and home when activated (all hours, day and night).
The members get their gear and head to their headquarters for a briefing.
It takes time for members to assemble, they are likely to be in a similar situation as you during a storm.
After the team briefing, members check the equipment for the task.
The SES will arrive on site and assesses the situation before carrying out any work on the task.
Safety is priority
After the risk assessment and if all is safe, the team will proceed with the task at hand.
After the task is complete, another risk assessment will be carried out and the person who made the initial call will be informed of the completed task.
The SES may suggest further action will be required by professional trades.
The team log the task is complete and the team return to headquarters to clean and check all equipment used.
The SES team, after all activations, sit down to a team de-brief. This is where the team discuss any and all issues regarding the activation.
Every activation will be different, the SES can be overwhelmed with requests and many may not be able to get to for several hours or days.
If however, at any time your situation becomes life threatening phone triple zero.