Debt collectors ditched
Management system will encourage people to pay
TREASURER Curtis Pitt said monthly SPER collections had been increasing despite the Labor government’s decision to ditch plans for debt collectors.
Reforms to the State Penalties Enforcement Act pushed through parliament by the LNP government in 2014 meant debt collection agents would be contracted to step in and deal with people not paying fines received from police, courts and councils from July 2015 onwards.
Instead of collectors, Mr Pitt said Labor intended to tackle rising SPER debt with a “whole-of-government approach”.
He said the Palaszczuk government plan would be centred on an integrated debt management process across agencies and the implementation of a new information and communication technology system.
“The whole-of-government approach will make it easier for people who want to pay their fine, make it harder for repeat defaulters to get away with non-payment, and offer greater support for those who genuinely need it,” Mr Pitt said. “A key focus of the plan is to install a new, contemporary debt management system to enable case management capability and advanced customer analytics, business intelligence and workflow management.”
SPER is already working to encourage people to pay their debts before they are referred to SPER.
“SPER will also be undertaking a broader community awareness campaign, encouraging people to pay their fine on time, before the matter escalates. Efforts from SPER’s continuous improvement program has had monthly collections increase by more than 10%.”
AWARENESS CAMPAIGN: A government plan will make it easier to pay fines.