Debt col­lec­tors ditched

Man­age­ment sys­tem will en­cour­age peo­ple to pay

Isis Town and Country - - News -

TREA­SURER Cur­tis Pitt said monthly SPER col­lec­tions had been in­creas­ing de­spite the La­bor gov­ern­ment’s de­ci­sion to ditch plans for debt col­lec­tors.

Re­forms to the State Penal­ties En­force­ment Act pushed through par­lia­ment by the LNP gov­ern­ment in 2014 meant debt col­lec­tion agents would be con­tracted to step in and deal with peo­ple not pay­ing fines re­ceived from po­lice, courts and coun­cils from July 2015 on­wards.

In­stead of col­lec­tors, Mr Pitt said La­bor in­tended to tackle ris­ing SPER debt with a “whole-of-gov­ern­ment ap­proach”.

He said the Palaszczuk gov­ern­ment plan would be cen­tred on an in­te­grated debt man­age­ment process across agen­cies and the im­ple­men­ta­tion of a new in­for­ma­tion and com­mu­ni­ca­tion tech­nol­ogy sys­tem.

“The whole-of-gov­ern­ment ap­proach will make it eas­ier for peo­ple who want to pay their fine, make it harder for re­peat de­fault­ers to get away with non-pay­ment, and of­fer greater sup­port for those who gen­uinely need it,” Mr Pitt said. “A key fo­cus of the plan is to in­stall a new, con­tem­po­rary debt man­age­ment sys­tem to en­able case man­age­ment ca­pa­bil­ity and ad­vanced cus­tomer an­a­lyt­ics, busi­ness in­tel­li­gence and work­flow man­age­ment.”

SPER is al­ready work­ing to en­cour­age peo­ple to pay their debts be­fore they are re­ferred to SPER.

“SPER will also be un­der­tak­ing a broader com­mu­nity aware­ness cam­paign, en­cour­ag­ing peo­ple to pay their fine on time, be­fore the mat­ter es­ca­lates. Ef­forts from SPER’s con­tin­u­ous im­prove­ment pro­gram has had monthly col­lec­tions in­crease by more than 10%.”

PHOTO: ALIS­TAIR BRIGHTMAN

AWARE­NESS CAM­PAIGN: A gov­ern­ment plan will make it eas­ier to pay fines.

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