Lakeside guard makes mum ‘feel like criminal’
A MOTHER has said she felt like a “criminal” after security guards at Lakeside Joondalup Shopping City escorted her from a parents’ room where she had gone to express her breast milk.
A statement from the centre said the parenting rooms are for the use of all parents, including mothers expressing milk, and apologised to the mother “for any hurt caused”.
Natalie Cramp said security would not leave the parenting room until she said she was leaving.
“I felt like a criminal being shadowed the whole time I was in the mother’s room,” Ms Cramp wrote on Facebook.
“When I told the security guard I was going to report this, she said ‘I will escort you there’, to try to intimidate me from complaining.
“The female security guard broke the law by opening the curtain exposing me after I had already shown them my breast pump out of the curtain.
“Then refused to leave me, even when I asked why I was still being followed.”
The Lakeside Joondalup statement confirmed security attended the parent room to perform a welfare check.
This was due to another customer raising concerns about an unattended woman entering the room.
“Given customer safety is our top priority, our security team respond to every call or complaint,” the statement said.
“At no time did security ask the mother to leave the room, nor was she escorted out.
“We apologised to the mother immediately and reassured her that she is welcome to use the parenting room at any time.”