Help us to help you

We receive several questions each month that we are unable to answer, because they give insufficient detail about the problem. In order to give the best answers to your questions, we need to know as much as possible.

If you get an error message, please tell us the exact message and precisely what you did to invoke it. If you have a hardware problem, let us know about the hardware. If Linux is already running, use the Hardinfo program ( https://github.com/lpereira/hardinfo) that gives a full report on your hardware and system as an HTML file you can send us.

Alternatively, the output from lshw is just as useful ( http://ezix.org/project/wiki/HardwareLiSter). One or both of these should be in your distro’s repositories. If you are unwilling, or unable, to install these, run the following commands in a root terminal and attach the system.txt file to your email. This will still be a great help in diagnosing your problem. uname -a >system.txt lspci >>system.txt lspci -vv >>system.txt