Up­dat­ing Air­Port firmware loses the con­nec­tion

Mac Format - - MAC SOS -

Q I have a prob­lem up­dat­ing the firmware of my Air­Port Ex­treme. I’m still in ver­sion 7.6.1 be­cause if I up­date to a newer ver­sion, it loses the in­ter­net con­nec­tion. The same hap­pens with my Air­Port Ex­press; the Air­Port Ex­treme is plugged by ca­ble to an­other router (Hitron Tech­nolo­gies), in­stalled by my ca­ble provider, which I'm forced to use. Can you help? Is­mael M. Fon­tana A Are you sure your Air­Port Ex­treme is com­pat­i­ble with the new­est firmware? Ver­sions 7.7.1 and above are only in­tended for the new 802.11ac mod­els (the tall, sky­scraper-shaped ones). If you look at sup­port.ap­ple. com/kb/HT1998, you’ll see that (ac­cord­ing to Ap­ple) the lat­est ver­sion for most of the ear­lier mod­els is only 7.6.3. In fact that doc­u­ment is slightly out of date, be­cause there is a mi­nor se­cu­rity fix that takes us to 7.6.4. But still, you shouldn’t in­stall firmware up­dates un­less Air­Port Util­ity in­di­cates that a new ver­sion is avail­able for your model. Air­Port Util­ity checks for new up­dates once a week, even when it isn’t open, and no­ti­fies you the next time it’s opened. Older ver­sions of the firmware are au­to­mat­i­cally archived. If you ever need to roll back to a pre­vi­ous ver­sion, just mouse over the firmware ver­sion num­ber in Air­port Util­ity and hold down å. You see a drop-down menu with pre­vi­ous ver­sion num­bers and you can se­lect the one you want to re­vert to.

Don’t up­grade the firmware on your Air­Port de­vices un­less Air­Port Util­ity tells you there is a new ver­sion for your model.

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