Updating AirPort firmware loses the connection
Q I have a problem updating the firmware of my AirPort Extreme. I’m still in version 7.6.1 because if I update to a newer version, it loses the internet connection. The same happens with my AirPort Express; the AirPort Extreme is plugged by cable to another router (Hitron Technologies), installed by my cable provider, which I'm forced to use. Can you help? Ismael M. Fontana A Are you sure your AirPort Extreme is compatible with the newest firmware? Versions 7.7.1 and above are only intended for the new 802.11ac models (the tall, skyscraper-shaped ones). If you look at support.apple. com/kb/HT1998, you’ll see that (according to Apple) the latest version for most of the earlier models is only 7.6.3. In fact that document is slightly out of date, because there is a minor security fix that takes us to 7.6.4. But still, you shouldn’t install firmware updates unless AirPort Utility indicates that a new version is available for your model. AirPort Utility checks for new updates once a week, even when it isn’t open, and notifies you the next time it’s opened. Older versions of the firmware are automatically archived. If you ever need to roll back to a previous version, just mouse over the firmware version number in Airport Utility and hold down å. You see a drop-down menu with previous version numbers and you can select the one you want to revert to.
Don’t upgrade the firmware on your AirPort devices unless AirPort Utility tells you there is a new version for your model.