My iPhone won’t start up!

What to do with an iPhone or iPad that re­fuses to switch on

Mac Format - - TO THE RESCUE -

There’s not always an ob­vi­ous rea­son why your iPhone would fail to turn on (or turn it­self off ). But be­fore you panic too much, there’s some good news. The most com­mon cause of an iPhone fail­ing to start is a flat bat­tery – even if you haven’t used it much since you last charged it, or it had plenty of charge left in it just a few min­utes ago. Oc­ca­sion­ally, bat­ter­ies spon­ta­neously lose their charge for no rea­son, so the first step to take is to plug your iPhone into a charger and leave it for a few hours. If it still doesn’t turn on, then you can panic. No, wait… not yet. There is one more thing you can do!

Restora­tive mea­sures

First, re­set it. Press and hold the Sleep/wake and Home but­tons for at least ten seconds or un­til you see the Ap­ple logo on screen. If it starts, you’re good to go. If not, you’ll need to try re­set­ting it us­ing iTunes. Con­nect the iPhone to your Mac with a USB ca­ble and launch iTunes. If the iPhone ap­pears in iTunes’ main win­dow, se­lect it and click Re­store. Click Re­store again in the dia­log box that opens. Now wait while iTunes does its thing. When it’s done, your iPhone will be re­turned to its fac­tory state, so you’ll need to re-in­stall apps and data. Go through the set-up screens as nor­mal and then choose ei­ther Re­store from an iCloud Backup or Re­store from an iTunes Backup, de­pend­ing on which you use.

If your iPhone doesn't ap­pear in iTunes, force it into Re­cov­ery Mode. To do this, fol­low the steps for re­set­ting an iPhone us­ing iTunes, but hold down the Home but­ton as you con­nect the USB ca­ble (which is al­ready plugged into your Mac) to it. When you see the ‘Con­nect to iTunes’ screen (a ca­ble and the iTunes icon) re­lease the Home

Bat­ter­ies can lose their last charge for no ob­vi­ous rea­son, so the first step is to plug your de­vice in

but­ton. iTunes should launch if it’s not al­ready open and dis­play the mes­sage: ‘iTunes has de­tected an iPhone in re­cov­ery mode. You must re­store this iPhone be­fore it can be used with iTunes.’ Re­store the iPhone as above.

What else can you do?

If that doesn’t hap­pen, and you still can’t con­nect the iPhone to iTunes, restart your Mac. When it’s restarted, check the USB con­nec­tion between Mac and iPhone is se­cure. If it’s con­nected through a hub, re­move it and con­nect it di­rectly to your Mac. Dis­con­nect all other USB de­vices from your Mac, just in case they’re caus­ing a con­flict. Try a dif­fer­ent Light­ning or Dock con­nec­tor ca­ble if you can. Make sure OS X and iTunes are up to date by run­ning Soft­ware Up­date. If nec­es­sary, down­load and in­stall any up­dates which ap­pear.

If none of that works, and your iPhone still won’t turn on or con­nect to iTunes, and you’re sure you’ve given it enough time to charge, it’s time to pay a visit to your lo­cal au­tho­rised ser­vice cen­tre or visit your Ap­ple store’s Ge­nius Bar.

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