The junk that can’t be thrown away
Q I am using Mail to send and receive emails from my me.com account. After I have finished any email transactions and deleted any unwanted email traffic, I check the Junk Mail folder, which appears to be full. I highlight all these files and click delete, but after some time they return. This also happens if I right click the Trash folder and click the ‘Erase deleted items’ option. Barry Vargas
A Are you using Gmail as well as iCloud (me.com)? Gmail is notorious for its deliberately non-standard attitude to the IMAP email protocol. This happens because mail ‘folders’ are really just labels that are attached to each message – like albums for photos.
When you delete a message, the email is supposed to be removed from the server as well but sometimes all that happens is that the folder label is removed and the message ends up back in the All Mail folder. The next time you check your mail, the spam filters get triggered again and the messages are moved back into Junk. This shouldn’t happen with iCloud emails, though. Try deleting the messages through the web interface at icloud.com.
Gmail should delete junk mail after 30 days automatically. You can change this in your account preferences if you’d rather not wait.