Haunted by an old email address
Perhaps as long as seven or eight years ago I got online with BT and created an email address. This is now a large problem for me; I eventually moved to Apple Mail and set up mail forwarding from the BT address. Last year I received several notices from BT saying that they intended to close dormant accounts and to login to avoid disconnection. I did not login and have not logged in for years. I desperately wanted BT to close the account since it had become a nuisance (the forwarded emails were mainly spam). The account must still be live because if I send an email to it, a short time later I receive it in Apple Mail as forwarded email from BT.
I’ve contacted BT twice in recent weeks to request the address be shut down. The BT helpline staff say they cannot find any record of the account. I have not paid BT for it in years. I am still a BT customer, but with a different account. I can’t login to webmail or MyBT or anything else associated with the old address. How can I get BT to close it down? Alan Williams You probably can’t. I imagine what originally happened was that the address was deleted from the customer records database, but somehow wasn’t purged from the mail server itself. Or it could just be an error in the database query that was used to deleted the inactive accounts. But whatever the reason, a ghost account was created. One of the sysadmins at BT could probably delete it, but you will drive yourself crazy playing helpline hopscotch before you get your request forwarded to the right person.
But there’s no need. All you care about is stopping the junk emails from getting to you. Log into your account at bt.com, click the Settings tab and select the Blocked senders folder. Click Add and put your old email address in. The email messages still get forwarded, but they’ll never leave BT’s own servers and you won’t see them.