Mys­te­ri­ous email im­age prob­lem

Mac Format - - APPLE TALK -

After re­cently up­grad­ing my iMac to Yosemite I can no longer see images sent to me from my CCTV sys­tem. This worked per­fectly within Mav­er­icks. I can still see all the images on my iPhone/iPad. The emails re­ceived from the CCTV now just dis­play a ‘?’ in­stead of an at­tach­ment. Even if I try and save the im­age to the desk­top, it won’t open… Spencer Gro­gan This is an odd one. CCTV sys­tems just send im­age at­tach­ments as JPEGs, so there’s no un­usual or legacy codec at work here. Yosemite thinks that the JPEG im­age is cor­rupted. This of­fers a clue; the CCTV im­age files all seem to be­gin with an un­der­score, and the screen­shots had names of the form screen­shot. 12.26.51.jpg. Re­mov­ing the ex­tra dots in the time­stamp of the screen­shot files re­port­edly al­lowed them to dis­play again. I haven’t been able to du­pli­cate the prob­lem, never mind the fix, but it’s pos­si­ble that a bug in Yosemite Mail is caus­ing it to in­cor­rectly parse file names in some cir­cum­stances, so that it doesn’t re­alise they’re im­age files, so tries to open them in another way. A work­around? Use another email app, like Mail­box (mail­boxapp.com) un­til this is fixed.

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