Mac problems solved
Q I bought Office 365 with five Mac/Windows installations. Two of them were installed in the Boot Camp partition of my Macs – a 2012 MacBook Pro and a 2008 MacBook Air. The last I am trying, without success, to install on a 2010 iMac. This is a simple installation of a .pkg file. When I click ‘Agree’ in the prompt to accept the software licence conditions, the prompt for the administrator password does not show. Instead the ‘Install’ button appears. I click, but nothing happens. This is not the first instance in this Mac: other .pkg files also fail to install. Joao Esteves A This sounds like the install is being blocked by Gatekeeper. If you open Security & Privacy in System Preferences, you’ll see the current Gatekeeper settings in the ‘Allow apps downloaded from’ section. If it’s set to ‘Mac App Store’, Office won’t install because it’s not from the store. You can change this setting, obviously, but if you want to keep your security generally high and just let this one app through, you can right-click the package and click Open from the context menu. This will give you a warning dialog and after that the software will install. Alternatively, you can just lower the Gatekeeper settings for this install and then bump them back up again afterwards.