Mac SOS

Mac Format - - CONTENTS -

Mac prob­lems solved

Q I bought Of­fice 365 with five Mac/Win­dows in­stal­la­tions. Two of them were in­stalled in the Boot Camp par­ti­tion of my Macs – a 2012 MacBook Pro and a 2008 MacBook Air. The last I am try­ing, with­out suc­cess, to in­stall on a 2010 iMac. This is a sim­ple in­stal­la­tion of a .pkg file. When I click ‘Agree’ in the prompt to ac­cept the soft­ware li­cence con­di­tions, the prompt for the ad­min­is­tra­tor pass­word does not show. In­stead the ‘In­stall’ but­ton ap­pears. I click, but noth­ing hap­pens. This is not the first in­stance in this Mac: other .pkg files also fail to in­stall. Joao Esteves A This sounds like the in­stall is be­ing blocked by Gate­keeper. If you open Se­cu­rity & Pri­vacy in Sys­tem Pref­er­ences, you’ll see the cur­rent Gate­keeper set­tings in the ‘Al­low apps down­loaded from’ sec­tion. If it’s set to ‘Mac App Store’, Of­fice won’t in­stall be­cause it’s not from the store. You can change this set­ting, ob­vi­ously, but if you want to keep your se­cu­rity gen­er­ally high and just let this one app through, you can right-click the pack­age and click Open from the con­text menu. This will give you a warn­ing dialog and af­ter that the soft­ware will in­stall. Alternatively, you can just lower the Gate­keeper set­tings for this in­stall and then bump them back up again af­ter­wards.

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