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I am writing about problems that I am having with my iPad Pro. I purchased my 32GB model when it was released on Wednesday 11th November. Initially I was delighted with the iPad, it lived up to all the hype. My love affair with my iPad cooled on Sunday, when it would not switch on after charging overnight. I pressed all the buttons (having had every iPad from the start, and all the iPhones, I knew how to reset it.) It took over 20 minutes of trying before it sprang into life.
On Tuesday it would not start up again. After spending another 20 to 30 minutes changing the charging leads, and connecting it to iTunes on my Mac, nothing happened. In exasperation, I phoned Apple, explained the problem. As I was talking to Apple’s support staff, the iPad started up, but as I was not happy, I wanted a replacement. I returned my ‘dud’ iPad, on the Tuesday, and by this Thursday, I had a new iPad – excellent service from Apple.
My joy was curtailed this morning when – yes, you guessed it – the iPad would not start up again, after charging overnight. I looked into this problem, and found on that many people were complaining online of similar problems with their iPad Pros.
After spending £670 on a high-end iPad, I would have expected it to work faultlessly. I am seriously thinking of returning my second iPad Pro, requesting a refund, and going back to my iPad Air 2.
Is Apple looking into this, and what is it going to do about it? Peter Gray Christian Hall says… Apple is aware of this issue with the iPad Pro and is investigating. A fix should be available by the time you read this, but, if not, Apple suggests you force your iPad Pro to restart by holding the Sleep/Wake and Home buttons at the same time for 10 seconds or more, until the Apple logo appears on screen.
The iPad Pro is Apple’s best tablet yet, but some readers have reported problems with waking it after charging overnight.