Ap­ple Talk

Your let­ters, pic­tures and more

Mac Format - - CONTENTS -

I am writ­ing about prob­lems that I am hav­ing with my iPad Pro. I pur­chased my 32GB model when it was re­leased on Wed­nes­day 11th Novem­ber. Ini­tially I was de­lighted with the iPad, it lived up to all the hype. My love af­fair with my iPad cooled on Sun­day, when it would not switch on af­ter charg­ing overnight. I pressed all the but­tons (hav­ing had ev­ery iPad from the start, and all the iPhones, I knew how to re­set it.) It took over 20 min­utes of try­ing be­fore it sprang into life.

On Tues­day it would not start up again. Af­ter spend­ing an­other 20 to 30 min­utes chang­ing the charg­ing leads, and con­nect­ing it to iTunes on my Mac, noth­ing hap­pened. In ex­as­per­a­tion, I phoned Ap­ple, ex­plained the prob­lem. As I was talk­ing to Ap­ple’s sup­port staff, the iPad started up, but as I was not happy, I wanted a re­place­ment. I re­turned my ‘dud’ iPad, on the Tues­day, and by this Thurs­day, I had a new iPad – ex­cel­lent ser­vice from Ap­ple.

My joy was cur­tailed this morn­ing when – yes, you guessed it – the iPad would not start up again, af­ter charg­ing overnight. I looked into this prob­lem, and found on that many peo­ple were com­plain­ing on­line of sim­i­lar prob­lems with their iPad Pros.

Af­ter spend­ing £670 on a high-end iPad, I would have ex­pected it to work fault­lessly. I am se­ri­ously think­ing of re­turn­ing my sec­ond iPad Pro, re­quest­ing a re­fund, and go­ing back to my iPad Air 2.

Is Ap­ple look­ing into this, and what is it go­ing to do about it? Peter Gray Chris­tian Hall says… Ap­ple is aware of this is­sue with the iPad Pro and is in­ves­ti­gat­ing. A fix should be avail­able by the time you read this, but, if not, Ap­ple sug­gests you force your iPad Pro to restart by hold­ing the Sleep/Wake and Home but­tons at the same time for 10 sec­onds or more, un­til the Ap­ple logo ap­pears on screen.

The iPad Pro is Ap­ple’s best tablet yet, but some read­ers have re­ported prob­lems with wak­ing it af­ter charg­ing overnight.

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