Mac Format

Firefox just won’t open any more

- by Ed Ercole

QWhenever I open Firefox 48.0.2, it quits immediatel­y. Is this caused by a bug in Firefox?

APerhaps, but there are other possible causes you should rule out. The first is an old and incompatib­le extension, in either /Library/Applicatio­n Support/Mozilla/ Extensions or the same path in your Home folder; in Finder, hold å and pick Go > Library. Any which look old or unwanted should be moved to a folder in Documents, which may allow Firefox to start up normally again.

In a new Finder window, locate Firefox, then hold å and double-click the app’s icon to open the browser’s Safe Mode. That mode eliminates third-party extensions, themes and accelerato­rs you’ve added to the browser. Mozilla provides info about troublesho­oting in Safe Mode at mzl.la/2f7zu8M.

Another potential solution is to remove Firefox’s preference­s file, which is located in the Library folder within your Home folder. There, open the Preference­s folder and trash the file called org.mozilla.firefox.plist. If none of these steps resolves your problem, you may find Firefox’s next version runs better.

 ??  ?? Firefox's Safe Mode disables browser extensions, and lets it check extensions for compatibil­ity and other problems.
Firefox's Safe Mode disables browser extensions, and lets it check extensions for compatibil­ity and other problems.
 ??  ?? Firefox extensions are in Library at the top of your startup disk and in your Home folder. Remove unwanted items.
Firefox extensions are in Library at the top of your startup disk and in your Home folder. Remove unwanted items.

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