PAUL says…

Mac Format - - CONTACTS -

It’s cer­tainly rea­son­able of you to ques­tion the ap­pro­pri­ate­ness of the re­quest. Ap­ple ac­knowl­edges such con­cerns at ap­ple.co/2enve2C, but the ad­vice there is dras­tic and could be time-con­sum­ing. Some­times, mem­bers of the MacFor­mat team have fol­lowed it, but when it’d be a great in­con­ve­nience we’ve in­stead cre­ated another user ac­count for sup­port staff to use. We’ve have never re­ceived an ob­jec­tion from them when tak­ing that ap­proach.

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