When Trash becomes Important
QMy Important mailbox has filled up with all the messages that I have been moving to the Trash mailbox, whether for my iCloud or Gmail account. What’s causing this? by Ian Hurdley
A‘Important’ isn’t so much a mailbox as a label that’s being incorrectly applied to your messages when you delete them. You need to discover which setting is labelling your deleted messages as being important, so that they can go into the Trash properly.
First, check your Gmail account’s setup in the service’s web-based interface. If you use the account on an iOS device, go to Settings > Passwords & Accounts > [Your Gmail account] > Account > Advanced. Under the heading Move Discarded Messages Into, ensure the Deleted mailbox is selected.
Also check Mail’s preferences on your Mac. Click the Accounts tab, select the account on the left, then click the Mailbox Behaviours tab.
You’ll see a Trash Mailbox setting; set the adjacent pop-up menu to the corresponding account’s Deleted Messages mailbox. Check you don’t have anything set that moves or labels messages in the Rules tab in Mail for Mac, in Mail’s preferences at iCloud.com, or a filter in Gmail’s settings (see bit.ly/gmfilters).
If trashed messages are going astray, check that Mail’s Trash Mailbox is set to the Deleted Messages item in iCloud.